--- title: "Customer Service Advisor KB010422" ocid: "ocds-b5fd17-40161175-944a-4487-a40d-42739dc17489" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-40161175-944a-4487-a40d-42739dc17489" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-40161175-944a-4487-a40d-42739dc17489.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-40161175-944a-4487-a40d-42739dc17489.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2022-04-01" --- # Customer Service Advisor KB010422 Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-40161175-944a-4487-a40d-42739dc17489 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-40161175-944a-4487-a40d-42739dc17489) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-40161175-944a-4487-a40d-42739dc17489.json) ## Summary The Sandwell Metropolitan Borough Council is conducting a tender for the position of Customer Service Advisor, designated as KB010422. This opportunity falls within the recruitment services industry and is located in Oldbury, West Midlands, UK. The procurement process is currently in the Tender stage, with a deadline for quotations set for Wednesday, 6th April 2022, at 12:00 PM. The contract is expected to commence on 11th April 2022 and will run for a period of 12 weeks, ending on 10th July 2022. The procurement method utilised is an open procedure, classified as below threshold. This tender presents a valuable opportunity for businesses specialising in recruitment and staffing services, particularly those experienced in providing customer service personnel. Companies that excel in delivering excellent customer service and have a track record in managing flexible staffing arrangements would be well-suited to compete effectively. This role not only emphasises the need for a strong customer service ethos but also offers the potential for agencies to build lasting relationships with the local council, thus promoting sustained business growth in the public sector. ## Notice Job Title: Customer Service Advisor Rate of Pay: PS10.83 per hour PAYE. Inside IR35 Hours: Various Location: Working on site only at the Operations and Development Centre, Oldbury Start Date: ASAP Contract type: Temporary for 12 weeks from start date Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: Do you get a real buzz from giving excellent customer service? Are you a great team player and a confident communicator? if so we want to hear from you? We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team. Our main objective is to help the people of Sandwell access the services we deliver. We do this over the phone via our Contact Centre, and through promotion of our online services. Are you: Driven and committed to providing excellent customer service Enthusiastic and friendly Flexible and willing to develop your knowledge and skills Able to use your own initiative and also work as part of a team. The role: You will answer customer enquiries and requests about a wide range of services. You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person. You must be able to respond promptly as well as politely and accurately to resolve the customer query. You will be given training through your induction period and the opportunity to gain recognized customer service qualifications. Key Requirements: We are looking for people who have a proven track record of dealing with the public in a customer services role. You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers. The ability to record accurate details and use our IT systems is essential. The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday The various shift patterns for 37 hours per week 8.00am - 4.00pm 8.30am - 4.30pm 9.00am - 5.00pm 9.30am - 5.30pm 12noon - 8 .00pm Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Wednesday 6th April 2022 12:00pm Midday Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/66758623-3120-4849-9bd5-20f72985adbd | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Apr 2022 | | Submission deadline | 6 Apr 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 11 Apr 2022 - 10 Jul 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,808 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79600000 - Recruitment services ## Release History - 1 Apr 2022 at 21:12 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/66758623-3120-4849-9bd5-20f72985adbd ## Documents - https://www.contractsfinder.service.gov.uk/Notice/66758623-3120-4849-9bd5-20f72985adbd 1st April 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-40161175-944a-4487-a40d-42739dc17489. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-40161175-944a-4487-a40d-42739dc17489.json.