---
title: "Corporate Contact Centre Implementation"
ocid: "ocds-b5fd17-4025ab4d-904c-4cb0-8f7f-d14ae74411e9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4025ab4d-904c-4cb0-8f7f-d14ae74411e9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4025ab4d-904c-4cb0-8f7f-d14ae74411e9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4025ab4d-904c-4cb0-8f7f-d14ae74411e9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BARNSLEY METROPOLITAN BOROUGH COUNCIL"
published: "2020-08-13"
---

# Corporate Contact Centre Implementation

Buyer: BARNSLEY METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4025ab4d-904c-4cb0-8f7f-d14ae74411e9

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## Summary

The Barnsley Metropolitan Borough Council has completed a direct award tender for the "Corporate Contact Centre Implementation," valued at £83,000. This project falls within the IT services sector, specifically in consulting, software development, and Internet support. The implementation is located in Yorkshire and the Humber, and the contract period will run from 30th November 2020 to 29th November 2025. The procurement process has reached the award stage, with the contract awarded on 13th August 2020 to Vidafone Limited.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) interested in IT services and contact centre solutions. Businesses specialising in consulting, software development, and support services would benefit from engaging in such contracts, especially those with experience in public sector projects or similar implementations. The awarded contract provides a platform for growth and collaboration within the industry, offering potential partnerships that could enhance service delivery and customer engagement for public-sector clients.

## Notice

Implementation of Contact Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b884cef3-e322-4223-8a87-dd50ea821f07 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2020 |
| Submission deadline | 12 Aug 2020 |
| Future notice date | Not specified |
| Award date | 12 Aug 2020 |
| Contract period | 30 Nov 2020 - 29 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £83,000 |
| Lots value | Not specified |
| Awards value | £83,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BARNSLEY METROPOLITAN BOROUGH COUNCIL |
| Locality | BARNSLEY |
| Post town | Sheffield |
| Postcode | S70 2DR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE33 Barnsley |
| Local authority | Barnsley |
| Electoral ward | Central |
| Westminster constituency | Barnsley North |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIDAFONE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Aug 2020 at 12:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b884cef3-e322-4223-8a87-dd50ea821f07

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b884cef3-e322-4223-8a87-dd50ea821f07
  13th August 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.yortender.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4025ab4d-904c-4cb0-8f7f-d14ae74411e9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4025ab4d-904c-4cb0-8f7f-d14ae74411e9.json.