---
title: "Customer Service Apprenticeships Level 3 - ST0071"
ocid: "ocds-b5fd17-40284cb7-27d6-4875-a3ca-fee64c75a7f4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-40284cb7-27d6-4875-a3ca-fee64c75a7f4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-40284cb7-27d6-4875-a3ca-fee64c75a7f4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-40284cb7-27d6-4875-a3ca-fee64c75a7f4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-05-20"
---

# Customer Service Apprenticeships Level 3 - ST0071

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-40284cb7-27d6-4875-a3ca-fee64c75a7f4

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## Summary

The Department for Work and Pensions is conducting a completed procurement process for the provision of Customer Service Apprenticeships Level 3 (ST0071), with a total contract value of £1,200,000. This award was published on 20th May 2021, following a selective procurement method via a call-off from a dynamic purchasing system. The contract period started on 14th December 2020 and will run until 31st December 2022. The services are relevant to the customer services industry and are intended for various delivery addresses across the British Overseas Territories, Channel Islands, Europe, Isle of Man, the rest of the world, and the United Kingdom.

This tender provides a significant opportunity for businesses involved in delivering training and development services, particularly those focused on customer service skills. Companies with experience in apprenticeship schemes, staff training, and education are well-suited to compete for similar contracts. The established relationship between the Department for Work and Pensions and the awarded supplier, Babington Business College Limited, exemplifies the potential for growth in this sector, particularly for larger organisations capable of meeting the scale and requirements of such government contracts.

## Notice

Provision of Customer Service Apprenticeships Level 3 - ST0071 for DWP staff

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c92ab867-5bb9-4819-8a31-ca1dfd936e50 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2021 |
| Submission deadline | 7 Dec 2020 |
| Future notice date | Not specified |
| Award date | 14 Dec 2020 |
| Contract period | 14 Dec 2020 - 31 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000 |
| Lots value | Not specified |
| Awards value | £1,200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BABINGTON BUSINESS COLLEGE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79633000 - Staff development services

## Release History

- 20 May 2021 at 14:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c92ab867-5bb9-4819-8a31-ca1dfd936e50

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c92ab867-5bb9-4819-8a31-ca1dfd936e50
  20th May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f9f06ade-5bc9-4612-9c32-f0844d0372e9
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/da4d6b73-6fae-4c5e-9aeb-9f6d2c787433
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4b1d630c-e7ad-40d0-b729-83e29ed38426
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-40284cb7-27d6-4875-a3ca-fee64c75a7f4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-40284cb7-27d6-4875-a3ca-fee64c75a7f4.json.