---
title: "Contract for the provision of contact centre services"
ocid: "ocds-b5fd17-402c1f53-a977-4321-acb0-15697ad2ecf8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-402c1f53-a977-4321-acb0-15697ad2ecf8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-402c1f53-a977-4321-acb0-15697ad2ecf8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-402c1f53-a977-4321-acb0-15697ad2ecf8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR INTERNATIONAL TRADE"
published: "2021-09-30"
---

# Contract for the provision of contact centre services

Buyer: DEPARTMENT FOR INTERNATIONAL TRADE  
Current stage: Award  
OCID: ocds-b5fd17-402c1f53-a977-4321-acb0-15697ad2ecf8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-402c1f53-a977-4321-acb0-15697ad2ecf8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-402c1f53-a977-4321-acb0-15697ad2ecf8.json)

## Summary

The Department for International Trade has recently concluded a procurement process for a contract titled "Contract for the provision of contact centre services". This contract, valued at £720,000, falls under the postal and telecommunications services sector and was located in London, United Kingdom. The tender was part of a selective procurement method, specifically a call-off from a framework agreement, with the tender period ending on 16th August 2021. The contract duration commenced on 26th August 2021 and is slated to conclude on 31st March 2022.

This procurement process presents significant opportunities for business growth, particularly for companies in the telecommunications and customer service industries. Businesses with experience in contact centre operations would be well-suited to compete in similar tenders, especially those that can demonstrate capacity for high-quality service delivery and responsiveness. The successful tenderer was HGS UK Ltd., which indicates a competitive marketplace where providers capable of offering tailored solutions can excel.

## Notice

Contract for the provision of contact centre services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5251bccf-7b81-4c84-91b9-1f17edeff070 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2021 |
| Submission deadline | 16 Aug 2021 |
| Future notice date | Not specified |
| Award date | 16 Sep 2021 |
| Contract period | 25 Aug 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £720,000 |
| Lots value | Not specified |
| Awards value | £720,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR INTERNATIONAL TRADE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HGS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 30 Sep 2021 at 16:03 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5251bccf-7b81-4c84-91b9-1f17edeff070
- 30 Sep 2021 at 15:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/761da3f9-5ec9-4684-ae3f-30eeb5b7cff3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5251bccf-7b81-4c84-91b9-1f17edeff070
  30th September 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/761da3f9-5ec9-4684-ae3f-30eeb5b7cff3
  30th September 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e2534554-1a38-4b58-ae0c-49ee434dddc2
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e5b8282c-4150-473d-af5f-f2f7534041f6
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-402c1f53-a977-4321-acb0-15697ad2ecf8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-402c1f53-a977-4321-acb0-15697ad2ecf8.json.