---
title: "Claims Management Services"
ocid: "ocds-b5fd17-406c14ff-487a-4406-b2b2-c3861a9a57a7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-406c14ff-487a-4406-b2b2-c3861a9a57a7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-406c14ff-487a-4406-b2b2-c3861a9a57a7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-406c14ff-487a-4406-b2b2-c3861a9a57a7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE BRITISH BROADCASTING CORPORATION (BBC)"
published: "2022-09-16"
---

# Claims Management Services

Buyer: THE BRITISH BROADCASTING CORPORATION (BBC)  
Current stage: Award  
OCID: ocds-b5fd17-406c14ff-487a-4406-b2b2-c3861a9a57a7

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## Summary

The British Broadcasting Corporation (BBC) has awarded a contract for Claims Management Services in the insurance services category. The contract is valued at £500,000 GBP and is scheduled to run from September 20, 2022, to September 19, 2027. The procurement method used was an open procedure, and the tender period ended on July 25, 2022. The buying organisation, the BBC, is based in London, England. This tender presents an opportunity for service providers capable of handling a wide variety of claims circumstances and meeting the bespoke needs of the BBC at a high profile and global scale.

The awarded contract by the BBC for Claims Management Services offers opportunities for growth to service providers specializing in insurance services. The BBC requires a claims management service that can handle both litigated and non-litigated cases, including managing claims outside the UK due to its global reach. The successful provider will demonstrate the ability to cater to the sensitive and bespoke needs of the BBC group and provide specialist assistance through an open procurement process. The contract presents an entry point for service providers looking to expand their business by meeting the specific demands of a prestigious organization like the BBC.

## Notice

The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract. The BBC corporate insurance agreements extend to the entire BBC group including commercial subsidiaries and some BBC Commissioned Independent Productions (for further details on the BBC, its subsidiaries and both public service broadcasting and commercial activities, please visit: http://www.bbc.co.uk/aboutthebbc/. Since 1996, the BBC insurance agreements have incorporated a substantial self-insured retention. External Claims Management Service Providers have been retained over that period to manage the claims falling within the retention. The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract. The vast majority of the claims will be UK based. However, given the global nature of the BBC, incidents and claims will occasionally arise outside the UK. The requirement includes instruction and management of other service providers such as loss adjusters, investigators, lawyers and experts to provide specialist assistance on individual cases. The successful provider will have demonstrated the ability to deal with the BBC group's bespoke needs, addressing the sensitivities which are inevitable with such a high-profile organisation. The BBC has determined that the requirement is not suitable for dividing into lots. Accordingly the BBC intends to award a single contract for the requirement. Additional information: In the case of technology requirements, the BBC may involve its technology partner (Atos IT Solutions and Services Limited) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders. However, the final decision as to which is the most economically advantageous (by reference to the award criteria) will be made by the BBC. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage. Tenders and all supporting documents must be priced in sterling and all payments will be made in sterling. The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest, or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/951a7add-98b7-4d75-9a29-8b8a537768c6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2022 |
| Submission deadline | 25 Jul 2022 |
| Future notice date | Not specified |
| Award date | 13 Sep 2022 |
| Contract period | 19 Sep 2022 - 19 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | £500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE BRITISH BROADCASTING CORPORATION (BBC) |
| Locality | LONDON |
| Post town | West London |
| Postcode | W1A 1AA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | West End |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DAVIES GROUP |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66510000 - Insurance services

## Release History

- 16 Sep 2022 at 09:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/951a7add-98b7-4d75-9a29-8b8a537768c6
- 23 Jun 2022 at 08:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7162f19b-4a95-4506-8de4-1359d3074edc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/951a7add-98b7-4d75-9a29-8b8a537768c6
  16th September 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/7162f19b-4a95-4506-8de4-1359d3074edc
  23rd June 2022 - Opportunity notice on Contracts Finder
- https://bbc.bravosolution.co.uk/
  BBC eSourcing

## Notice URLs

- http://www.bbc.co.uk/aboutthebbc/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-406c14ff-487a-4406-b2b2-c3861a9a57a7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-406c14ff-487a-4406-b2b2-c3861a9a57a7.json.