---
title: "CALL CENTRE TENDER"
ocid: "ocds-b5fd17-406c64ec-54f6-4f7e-bd9f-c98e36a4b4d8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-406c64ec-54f6-4f7e-bd9f-c98e36a4b4d8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-406c64ec-54f6-4f7e-bd9f-c98e36a4b4d8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-406c64ec-54f6-4f7e-bd9f-c98e36a4b4d8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF BEDFORDSHIRE"
published: "2021-05-18"
---

# CALL CENTRE TENDER

Buyer: UNIVERSITY OF BEDFORDSHIRE  
Current stage: Award  
OCID: ocds-b5fd17-406c64ec-54f6-4f7e-bd9f-c98e36a4b4d8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-406c64ec-54f6-4f7e-bd9f-c98e36a4b4d8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-406c64ec-54f6-4f7e-bd9f-c98e36a4b4d8.json)

## Summary

The University of Bedfordshire is seeking to expand its Clearing operation through a Call Centre Tender, classified under the "Call centre" services category. The tender process is currently in the Award stage, with the tender period having ended on 2 April 2021. The contract spans from 1 July 2021 to 30 September 2021, located in Luton, England. The procurement method used is a limited competition, inviting expressions of interest via a designated procurement website.

This opportunity presents significant potential for growth, particularly for small and medium-sized enterprises (SMEs) that specialise in call centre services. Businesses with expertise in managing call centre operations and supporting marketing activities would be particularly well-suited to compete for this contract. Interested providers can engage with the University of Bedfordshire's procurement team for further insights and potential collaboration.

## Notice

The University has an effective, well-planned Clearing operation that comprises of an internal call centre, virtual engagement events and online resources/application processes. The clearing operation is supported by over 120 staff from across the University. The University requires a call centre to act as an extension to our internal operation and to support marketing campaign activity. Additional information: To express an interest in the tender you must register and express an interest through the procurement website: https://in-tendhost.co.uk/universityofbedfordshire/aspx/Tenders/Current All information, correspondence and tender return submission must go through the procurement website

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bfb13aaa-c51e-4a93-8ca4-16db7fbef4b6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 May 2021 |
| Submission deadline | 2 Apr 2021 |
| Future notice date | Not specified |
| Award date | 12 May 2021 |
| Contract period | 15 May 2021 - 30 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £16,309 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF BEDFORDSHIRE |
| Locality | LUTON |
| Post town | Luton |
| Postcode | LU1 3JU |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH21 Luton |
| Local authority | Luton |
| Electoral ward | Central |
| Westminster constituency | Luton South and South Bedfordshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 May 2021 at 09:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bfb13aaa-c51e-4a93-8ca4-16db7fbef4b6
- 17 Mar 2021 at 13:52 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0b4a736b-9b18-41b3-86fd-a539541e1ebb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bfb13aaa-c51e-4a93-8ca4-16db7fbef4b6
  18th May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/0b4a736b-9b18-41b3-86fd-a539541e1ebb
  17th March 2021 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/universityofbedfordshire/aspx/Tenders/Current
  Procurement website

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-406c64ec-54f6-4f7e-bd9f-c98e36a4b4d8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-406c64ec-54f6-4f7e-bd9f-c98e36a4b4d8.json.