---
title: "Telephony Services"
ocid: "ocds-b5fd17-4071e59a-c55b-43c7-879c-ce72ffe5d43c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4071e59a-c55b-43c7-879c-ce72ffe5d43c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4071e59a-c55b-43c7-879c-ce72ffe5d43c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4071e59a-c55b-43c7-879c-ce72ffe5d43c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2021-09-23"
---

# Telephony Services

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-4071e59a-c55b-43c7-879c-ce72ffe5d43c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4071e59a-c55b-43c7-879c-ce72ffe5d43c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4071e59a-c55b-43c7-879c-ce72ffe5d43c.json)

## Summary

The Financial Ombudsman Service has successfully completed a procurement process for Telephony Services, categorised under the Communications network industry. This selective procurement was executed via a call-off from a framework agreement, with the contract total valued at £192,425.04. The contract period commenced on 1st June 2021 and is set to conclude on 31st May 2022. The tender period closed on 19th May 2021, and the service delivery location is in London, United Kingdom.

This tender presents an opportunity for growth particularly for small and medium-sized enterprises (SMEs) within the telecommunications services sector. Companies specialising in telephony solutions and related technological services could benefit from engaging in future contracts. The ongoing relationship between the Financial Ombudsman Service and BT PLC exemplifies a lucrative avenue for businesses looking to enter similar contracting opportunities in public procurement.

## Notice

Telephony services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/48415fd9-44e8-4358-a4f5-b61fbc7e205e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2021 |
| Submission deadline | 19 May 2021 |
| Future notice date | Not specified |
| Award date | 9 Jun 2021 |
| Contract period | 31 May 2021 - 31 May 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £192,425 |
| Lots value | Not specified |
| Awards value | £192,425 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Not specified |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412000 - Communications network
- 32412100 - Telecommunications network

## Release History

- 23 Sep 2021 at 13:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/48415fd9-44e8-4358-a4f5-b61fbc7e205e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/48415fd9-44e8-4358-a4f5-b61fbc7e205e
  23rd September 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4071e59a-c55b-43c7-879c-ce72ffe5d43c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4071e59a-c55b-43c7-879c-ce72ffe5d43c.json.