---
title: "Customer Service Centre Platform"
ocid: "ocds-b5fd17-4084fb98-a723-4943-b44a-c26db0d95568"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4084fb98-a723-4943-b44a-c26db0d95568"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4084fb98-a723-4943-b44a-c26db0d95568.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4084fb98-a723-4943-b44a-c26db0d95568.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DVSA - DRIVER AND VEHICLE STANDARDS AGENCY"
published: "2023-11-29"
---

# Customer Service Centre Platform

Buyer: DVSA - DRIVER AND VEHICLE STANDARDS AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-4084fb98-a723-4943-b44a-c26db0d95568

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4084fb98-a723-4943-b44a-c26db0d95568)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-4084fb98-a723-4943-b44a-c26db0d95568.json)

## Summary

The DVSA - Driver and Vehicle Standards Agency has awarded a contract for the Customer Service Centre Platform, a telecommunications system procurement, with a total contract value of GBP 1,295,191.48. The procurement method involved in this selective tender was calling off from a framework agreement. The contract period spans from June 6, 2022, to July 5, 2025, located in Nottingham, England. The tender closed on February 21, 2022.

This awarded tender presents an opportunity for businesses, especially those in the services industry, to engage with the DVSA and potentially collaborate on providing telephony solutions. Small and medium-sized enterprises are particularly suited for this opportunity. Vodaphone Ltd was successfully awarded the contract, indicating the potential for similar businesses to participate and secure contracts in future telecommunications initiatives by the DVSA.

## Notice

The authority has varied the provision for the telephony solution for the Customer Service Centre Platform.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6b8f773f-0795-41d4-a47a-5edb97e62186 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Nov 2023 |
| Submission deadline | 21 Feb 2022 |
| Future notice date | Not specified |
| Award date | 2 Jun 2022 |
| Contract period | 5 Jun 2022 - 5 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,295,191 |
| Lots value | Not specified |
| Awards value | £1,295,191 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DVSA - DRIVER AND VEHICLE STANDARDS AGENCY |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG2 1AY |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Meadows |
| Westminster constituency | Nottingham South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VODAPHONE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32524000 - Telecommunications system

## Release History

- 29 Nov 2023 at 09:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6b8f773f-0795-41d4-a47a-5edb97e62186

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6b8f773f-0795-41d4-a47a-5edb97e62186
  29th November 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4084fb98-a723-4943-b44a-c26db0d95568. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4084fb98-a723-4943-b44a-c26db0d95568.json.