---
title: "Contact Centre Conversion"
ocid: "ocds-b5fd17-408bd839-ae71-46b4-bb8b-18141e5a4c73"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-408bd839-ae71-46b4-bb8b-18141e5a4c73"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-408bd839-ae71-46b4-bb8b-18141e5a4c73.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-408bd839-ae71-46b4-bb8b-18141e5a4c73.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNITED LINCOLNSHIRE HOSPITALS NHS TRUST"
published: "2023-04-27"
---

# Contact Centre Conversion

Buyer: UNITED LINCOLNSHIRE HOSPITALS NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-408bd839-ae71-46b4-bb8b-18141e5a4c73

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## Summary

The United Lincolnshire Hospitals NHS Trust has awarded a contract for the "Contact Centre Conversion" project, aimed at enhancing telephone systems to queue calls, with a value of £91,680 in GBP. The procurement method was selective, calling-off from a framework agreement. The contract period runs from March 31, 2023, to March 24, 2025. The buying organization, based in Lincoln, United Kingdom, belonged to the "Software package and information systems" industry category.

This tender provides an opportunity for businesses, especially small and medium enterprises (SMEs), to compete for improving contact centre functionality. Companies well-suited for this project could offer software and information systems solutions to enhance telephone system capabilities. The project's location in Lincoln, United Kingdom, makes it accessible for local businesses to participate and contribute to the growth of the healthcare communication infrastructure.

## Notice

Requirement to improve contact centre functionality by enhancing the telephone systems ability to queue calls

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f2b75d95-b485-4a16-b6d5-33d945f337b2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2023 |
| Submission deadline | 23 Mar 2023 |
| Future notice date | Not specified |
| Award date | 30 Mar 2023 |
| Contract period | 30 Mar 2023 - 24 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £91,680 |
| Lots value | Not specified |
| Awards value | £91,680 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNITED LINCOLNSHIRE HOSPITALS NHS TRUST |
| Locality | LINCOLN |
| Post town | Lincoln |
| Postcode | LN2 5QY |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Abbey |
| Westminster constituency | Lincoln |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 27 Apr 2023 at 15:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f2b75d95-b485-4a16-b6d5-33d945f337b2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f2b75d95-b485-4a16-b6d5-33d945f337b2
  27th April 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-408bd839-ae71-46b4-bb8b-18141e5a4c73. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-408bd839-ae71-46b4-bb8b-18141e5a4c73.json.