---
title: "Traditional & Inbound Telephony Services"
ocid: "ocds-b5fd17-408c09f5-d816-43fc-a527-29902763e7d6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-408c09f5-d816-43fc-a527-29902763e7d6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-408c09f5-d816-43fc-a527-29902763e7d6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-408c09f5-d816-43fc-a527-29902763e7d6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE GUINNESS PARTNERSHIP LIMITED"
published: "2019-04-11"
---

# Traditional & Inbound Telephony Services

Buyer: THE GUINNESS PARTNERSHIP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-408c09f5-d816-43fc-a527-29902763e7d6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-408c09f5-d816-43fc-a527-29902763e7d6)  
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## Summary

The procurement process involves The Guinness Partnership Limited seeking to provide Traditional and Inbound Telephony Services, with a contract value of £549,437. This procurement falls under the services industry, specifically in telecommunication, and has concluded awarding the contract effective from 3 January 2019 until 2 January 2022. The procurement method was selective, executed through a framework agreement under the Crown Commercial Service RM1045 Network Services. The tender was officially awarded on 15 December 2018, with all processes being completed before the tender period end date of 6 September 2018.

This tender presents significant opportunities for businesses operating in the telecommunication services sector, particularly those capable of providing comprehensive solutions for traditional fixed telephony and broadband services. Companies specialising in telecommunications infrastructure, customer service support lines, and related technology are well-positioned to compete for similar contracts, enabling them to expand their client base and secure long-term revenue through ongoing support agreements with reputable organisations like The Guinness Partnership.

## Notice

Guinness has circa 1000 traditional fixed telephony lines across the estate. The majority of lines are used for lifts, fire alarms and door entry systems. We also have 57 Business Broadband lines that are outside our wide area network and used for things like heating systems and general connectivity. We also require two Non-geographic (NGN) 0303 numbers that customers use to contact us for The Guinness Partnership and Guinness Care and Support. The current cost of the NGN equates to PS111k annually. The provision of services was procured under and will be governed by Crown Commercial Service RM1045 Network Services Order Form, Call-off and Framework terms. The contract start date is 03 January 2019.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5364afe2-1759-4efa-9476-fb568683ce5d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Apr 2019 |
| Submission deadline | 6 Sep 2018 |
| Future notice date | Not specified |
| Award date | 15 Dec 2018 |
| Contract period | 3 Jan 2019 - 2 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £549,437 |
| Lots value | Not specified |
| Awards value | £549,437 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE GUINNESS PARTNERSHIP LIMITED |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 3FG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Regent's Park |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DAISY COMMUNICATIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 11 Apr 2019 at 10:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5364afe2-1759-4efa-9476-fb568683ce5d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5364afe2-1759-4efa-9476-fb568683ce5d
  11th April 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.guinnesspartnership.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-408c09f5-d816-43fc-a527-29902763e7d6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-408c09f5-d816-43fc-a527-29902763e7d6.json.