---
title: "Passenger Assist Survey"
ocid: "ocds-b5fd17-408e4d53-33e2-4c20-9725-2d4829f4f293"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-408e4d53-33e2-4c20-9725-2d4829f4f293"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-408e4d53-33e2-4c20-9725-2d4829f4f293.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-408e4d53-33e2-4c20-9725-2d4829f4f293.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2024-04-04"
---

# Passenger Assist Survey

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-408e4d53-33e2-4c20-9725-2d4829f4f293

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## Summary

The Office of Rail and Road (ORR) has awarded a contract for the 'Passenger Assist Survey' project. The procurement process took place under a selective method, with a contract value of £239,931 GBP. The contract period runs from April 8, 2024, to June 30, 2027. The project focuses on survey services related to passenger use and experience of the Passenger Assist service offered by train and station operators in the United Kingdom.

This opportunity, initiated by ORR, is aimed at service providers, particularly those experienced in survey services within the transportation industry. Small and medium-sized enterprises (SMEs) are well-suited to compete for this contract. Businesses interested in monitoring operators' performance and ensuring users' needs are met over time can find growth potential in offering their services for this project.

## Notice

The overall aim of the Passenger Assist survey is to compile information about passenger use and experience of the Passenger Assist service offered by train and station operators, to monitor those operators' performance over time and ensure that users' needs and expectations are being met on an ongoing basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/419ec9e6-35a4-41d1-80ae-427108189fc3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Apr 2024 |
| Submission deadline | 19 Mar 2024 |
| Future notice date | Not specified |
| Award date | 3 Apr 2024 |
| Contract period | 7 Apr 2024 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £239,931 |
| Lots value | Not specified |
| Awards value | £239,931 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MEL RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 4 Apr 2024 at 12:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/419ec9e6-35a4-41d1-80ae-427108189fc3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/419ec9e6-35a4-41d1-80ae-427108189fc3
  4th April 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-408e4d53-33e2-4c20-9725-2d4829f4f293. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-408e4d53-33e2-4c20-9725-2d4829f4f293.json.