---
title: "Good Sam instant Help solution for West Midlands Fire & Rescue Authority"
ocid: "ocds-b5fd17-4092976f-0528-482c-8121-5b909ce3ba64"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4092976f-0528-482c-8121-5b909ce3ba64"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4092976f-0528-482c-8121-5b909ce3ba64.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4092976f-0528-482c-8121-5b909ce3ba64.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "West Midlands Fire Service"
published: "2026-09-01"
---

# Good Sam instant Help solution for West Midlands Fire & Rescue Authority

Buyer: West Midlands Fire Service  
Current stage: Award  
OCID: ocds-b5fd17-4092976f-0528-482c-8121-5b909ce3ba64

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## Summary

West Midlands Fire Service procured a software service for its Good Sam instant Help solution. The requirement is classified as software packages and information systems and falls within the services category. It supports the Fire Service’s operations in the West Midlands, with the buying organisation based at its headquarters in Birmingham. The named solution is intended for West Midlands Fire Service rather than for general public-sector use. This is a technology services opportunity for suppliers that provide emergency-response, public-safety or other operational software, particularly solutions that enable rapid access to help and coordinated assistance. The requirement is associated with one buyer and one service scope for the West Midlands.

The procurement has been awarded and the process is complete. West Midlands Fire Service used a selective procedure to make a call-off from a framework agreement. The tender deadline was 10 August 2026 at 5pm, and the contract was awarded on 10 August 2026. GoodSAM Limited was selected for an award of £150,000. The contract runs from 1 September 2026 to 31 August 2029. The opportunity was identified as suitable for small and medium-sized enterprises and unsuitable for voluntary, community or social enterprises. The award is active, and the awarded contract covers the Good Sam instant Help solution for West Midlands Fire Service.

This award shows an established requirement within West Midlands Fire Service for a specialist instant-help software solution, delivered through a framework call-off and supplied by an SME. A future competitor would need a credible operational technology product, the capability to implement and support it for a fire and rescue organisation, and experience of delivering dependable software services in a public-safety setting. Suppliers should also be prepared to work within a framework-based purchasing route and support deployment across the West Midlands. Relevant businesses include emergency-response technology providers, public-sector software specialists and SMEs with a proven record of integrating or operating information systems where rapid assistance, service reliability and effective coordination are important.

## Notice

Good Sam instant Help solution for West Midlands Fire & Rescue Authority

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/72bb064e-ca29-4383-9684-2e7fca0b91c8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Aug 2026 |
| Contract period | 1 Sep 2026 - 31 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | £150,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | West Midlands Fire Service |
| Locality | BIRMINGHAM |
| Postcode area | Birmingham |
| Postcode | B7 4HW |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Nechells |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GOODSAM LIMITED |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 Sep 2026 at 15:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/72bb064e-ca29-4383-9684-2e7fca0b91c8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/72bb064e-ca29-4383-9684-2e7fca0b91c8
  1st September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4092976f-0528-482c-8121-5b909ce3ba64. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4092976f-0528-482c-8121-5b909ce3ba64.json.