---
title: "Care Connect Digital Upgrade - Alarm Receiving Centre Platform"
ocid: "ocds-b5fd17-40930513-32b1-4f5e-a0b9-ce4296281bb2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-40930513-32b1-4f5e-a0b9-ce4296281bb2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-40930513-32b1-4f5e-a0b9-ce4296281bb2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-40930513-32b1-4f5e-a0b9-ce4296281bb2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2024-05-10"
---

# Care Connect Digital Upgrade - Alarm Receiving Centre Platform

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-40930513-32b1-4f5e-a0b9-ce4296281bb2

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## Summary

The Durham County Council has awarded a contract for the Care Connect Digital Upgrade - Alarm Receiving Centre Platform to CHUBB SYSTEMS LIMITED. The contract falls under the CPV classification of 'Software package and information systems'. The procurement method used is an Open procedure (above threshold). The contract has a total value of GBP 2,000,000 and a minimum value of GBP 1,003,302. The contract period is set to begin on 1st May 2024 and end on 30th April 2033, with potential extensions for a further 36-month period after each extension.

This procurement represents an opportunity for businesses specialising in services related to software packages and information systems. Small and medium enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are considered suitable for this contract. Interested parties should note that the tender period ends on 1st April 2024, and the contract's expected start date is 1st May 2024, providing a timeline for potential bidders to prepare their submissions accordingly.

## Notice

This contract is for the Care Connect Digital Upgrade - Alarm Receiving Centre Platform. Due to the impending switch off of the analogue phone network (PSTN), to be completed by December 2025, a digital upgrade is required for our ARC to enable the monitoring of digital personal alarms and communication with other digital equipment. The scope of this arrangement may be extended to include any new or emerging technologies or products to support or enhance the Alarm Receiving Centre platform. This procurement is issued under an Open Tender (Find a Tender Service Threshold) Process. The expected start date for the proposed contract is 1st May 2024. The expected end date for the proposed contract is 30th April 2027. The proposed contract is to be let with two options to extend for a further 36-months per extension period from the actual end date. Proposed extension period 1: 1st May 2027 - 30th April 2030. Proposed extension period 2: 1st May 2023 - 30th April 2033.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/65df275c-0c6d-46c6-bd5f-3c54d859ed44 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 May 2024 |
| Submission deadline | 1 Apr 2024 |
| Future notice date | Not specified |
| Award date | 24 Apr 2024 |
| Contract period | 30 Apr 2024 - 30 Apr 2033 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | Not specified |
| Awards value | £1,003,302 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHUBB SYSTEMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 10 May 2024 at 08:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/65df275c-0c6d-46c6-bd5f-3c54d859ed44

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/65df275c-0c6d-46c6-bd5f-3c54d859ed44
  10th May 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-40930513-32b1-4f5e-a0b9-ce4296281bb2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-40930513-32b1-4f5e-a0b9-ce4296281bb2.json.