---
title: "Microsoft Unified Support"
ocid: "ocds-b5fd17-409d282b-aa40-48f5-866e-f5b9921f375e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-409d282b-aa40-48f5-866e-f5b9921f375e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-409d282b-aa40-48f5-866e-f5b9921f375e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-409d282b-aa40-48f5-866e-f5b9921f375e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Sheffield City Council"
published: "2026-10-26"
---

# Microsoft Unified Support

Buyer: Sheffield City Council  
Current stage: Award  
OCID: ocds-b5fd17-409d282b-aa40-48f5-866e-f5b9921f375e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-409d282b-aa40-48f5-866e-f5b9921f375e)  
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## Summary

Sheffield City Council procured Microsoft Unified Support for its Microsoft technology estate, covering business applications, servers, Microsoft 365 and Azure services. The service combines proactive and reactive technical support, defined response arrangements for critical incidents, specialist assistance and escalation routes for issues that standard support channels cannot resolve. Delivery is for the council in Sheffield, Yorkshire and the Humber. This is an IT support service focused on Microsoft products and cloud services, rather than a general software supply or broad outsourced IT contract.

The procurement is complete and was awarded directly to Microsoft on 26 October 2026. The award value is £778,043. The contract period runs from 1 November 2026 to 30 October 2029. The tender record gives an estimated value of £773,048, distinct from the awarded amount. The procurement used a direct award; no competitive evaluation criteria or lot structure are recorded. The tender submission deadline was 26 October 2026. The contract supports council-wide Microsoft technology and covers critical incident response, specialist support and escalation, with defined response arrangements.

This award indicates demand for specialist, high-level support across a substantial Microsoft estate, including business applications, servers, Microsoft 365 and Azure. A credible future competitor would need demonstrable Microsoft platform expertise, capacity to provide both proactive maintenance and reactive incident support, and the ability to respond to critical incidents under defined service arrangements. Experience diagnosing complex issues and escalating cases effectively beyond standard support channels would be central. Suppliers should be equipped to support a public-sector organisation’s broad technology environment over a multi-year service, rather than offer isolated product assistance. The council used a direct award for this requirement and selected Microsoft; this outcome shows the value of established capability across Microsoft technologies and reliable access to specialist escalation.

## Notice

Advanced proactive and reactive support for its Microsoft technology estate, including business applications, servers, Microsoft 365 and Azure services. The service provides defined response arrangements for critical incidents, specialist technical assistance and access to escalation routes where issues cannot be resolved through standard support channels.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/58c383a2-c134-45e6-b08c-bb4b7464623d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Oct 2026 |
| Contract period | 1 Nov 2026 - 30 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £773,048 |
| Lots value | Not specified |
| Awards value | £778,043 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Sheffield City Council |
| Locality | SHEFFIELD |
| Postcode area | Sheffield |
| Postcode | S1 2HH |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Microsoft Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 Oct 2026 at 09:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/58c383a2-c134-45e6-b08c-bb4b7464623d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/58c383a2-c134-45e6-b08c-bb4b7464623d
  26th October 2026 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=110417&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104130
  User / Company

## Notice URLs

- http://sheffield.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-409d282b-aa40-48f5-866e-f5b9921f375e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-409d282b-aa40-48f5-866e-f5b9921f375e.json.