---
title: "Provision of Customer Relationship Management System"
ocid: "ocds-b5fd17-409e32dd-ae08-4c33-80de-081be6e33471"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-409e32dd-ae08-4c33-80de-081be6e33471"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-409e32dd-ae08-4c33-80de-081be6e33471.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-409e32dd-ae08-4c33-80de-081be6e33471.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "UNIVERSITY OF CUMBRIA"
published: "2018-04-26"
---

# Provision of Customer Relationship Management System

Buyer: UNIVERSITY OF CUMBRIA  
Current stage: Tender  
OCID: ocds-b5fd17-409e32dd-ae08-4c33-80de-081be6e33471

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-409e32dd-ae08-4c33-80de-081be6e33471)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-409e32dd-ae08-4c33-80de-081be6e33471.json)

## Summary

The University of Cumbria is currently conducting an open tender for the provision of a new Customer Relationship Management (CRM) System, intending to replace its existing systems. This procurement falls under the services category and is classified as a non-recurrent procurement. The tender was published on 18 April 2018 and is set to close on 27 April 2018. The contract is expected to start on 14 May 2018 and will run until 31 July 2021. The CRM software, classified under the CPV code 48445000, is targeted at suppliers capable of delivering effective customer relationship solutions.

This tender presents substantial opportunities for small and medium-sized enterprises (SMEs) that specialise in CRM software solutions, system development, and integrations. Companies within the software development industry that have experience in customer management systems would be particularly well-suited to compete for this contract. Given the ongoing transformation in customer engagement practices, businesses aligning their offers to enhance user experience and data management capabilities will likely find a competitive edge in this procurement.

## Notice

This tender is for a new customer relationship management (CRM) system to replace the University of Cumbria's (UoC) current systems. Additional information: Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3e8476d5-d0c1-42c8-8be6-f6bd82d92a57 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Apr 2018 |
| Submission deadline | 2 May 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 20 May 2018 - 31 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF CUMBRIA |
| Locality | UK |
| Post town | Not specified |
| Postcode | CA12 2HH |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 26 Apr 2018 at 11:53 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3e8476d5-d0c1-42c8-8be6-f6bd82d92a57
- 26 Apr 2018 at 11:45 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3e8476d5-d0c1-42c8-8be6-f6bd82d92a57
- 18 Apr 2018 at 13:31 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3e8476d5-d0c1-42c8-8be6-f6bd82d92a57
- 18 Apr 2018 at 10:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3e8476d5-d0c1-42c8-8be6-f6bd82d92a57

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3e8476d5-d0c1-42c8-8be6-f6bd82d92a57
  26th April 2018 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/universityofcumbria/aspx/
  Additional information on how to apply for this contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-409e32dd-ae08-4c33-80de-081be6e33471. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-409e32dd-ae08-4c33-80de-081be6e33471.json.