---
title: "999 Risk Assessment"
ocid: "ocds-b5fd17-40a43d60-17dc-479a-93fe-258e9efea7d0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-40a43d60-17dc-479a-93fe-258e9efea7d0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-40a43d60-17dc-479a-93fe-258e9efea7d0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-40a43d60-17dc-479a-93fe-258e9efea7d0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Department for Science, Innovation & Technology"
published: "2026-09-22"
---

# 999 Risk Assessment

Buyer: Department for Science, Innovation & Technology  
Current stage: Award  
OCID: ocds-b5fd17-40a43d60-17dc-479a-93fe-258e9efea7d0

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## Summary

The Department for Science, Innovation & Technology (DSIT) commissioned an independent network and cyber risk assessment of the UK Public Emergency Call Service (PECS), accessed through 999 and 112. The work covers the end-to-end emergency call chain, including communication providers, BT as the centralised handling authority, and emergency authority control rooms for police, fire, ambulance and coastguard services. It is intended to improve understanding of risks, particularly at the interfaces between organisations, systems and contractual responsibilities, and to support the resilience of this critical national service. The assessment concerns complex telecommunications infrastructure, including legacy TDM/PSTN networks and newer IP and cloud technologies. Delivery may cover the United Kingdom and associated international locations.

This procurement is complete and was awarded on 14 August 2026 to ACTICA CONSULTING. The contract value is £199,020 including the stated currency of GBP, for a period from 3 September 2026 to 31 March 2028. The requirement was procured as a selective call-off from a dynamic purchasing system. The tender submission deadline was 31 July 2026 at 1pm. DSIT identified the services as research and development and related consultancy services. The opportunity was marked as suitable for SMEs and voluntary, community and social enterprises. The award is active, and the published outcome records ACTICA CONSULTING as the selected supplier. The procurement was for services rather than goods or works.

This requirement indicates demand for independent consultancy combining cyber security, telecommunications resilience and whole-system risk assessment. Relevant suppliers would need to understand how fixed-line, mobile and VoIP networks originate and route emergency calls, how centralised call handling connects with emergency authorities, and how risks arise across organisational and contractual boundaries. Credible capability would include assessing legacy TDM/PSTN infrastructure alongside IP and cloud technologies, analysing dependencies between multiple operators and public services, and turning technical findings into practical risk information and response arrangements. Experience of critical national infrastructure, public emergency services, telecoms operations or major incident reviews would be directly relevant. Suppliers should also be able to work independently with government, regulators, communication providers, BT and emergency-service stakeholders.

## Notice

The Department for Science, Innovation & Technology (DSIT) is seeking to commission an independent Network and Cyber Risk Assessment of the UK Public Emergency Call Service (PECS), accessed via 999 and 112. PECS is the public's primary route to emergency help and is a critical national service relied on by the public, emergency services, Government and industry. Around 37 million 999/112 calls were made in 2025. This procurement is funded through the Integrated Security Fund (ISF) and is being led by DSIT's Telecoms Security and Resilience team within the Digital Infrastructure Directorate. DSIT leads UK Government policy on the resilience of the 999 service and provides the secretariat for the 999/112 Liaison Committee. The Committee brings together lead Government departments, Ofcom, emergency services, BT as the call handling agent, Communication Providers, devolved administrations and other relevant organisations. It provides a forum for technical and operational oversight of PECS, supports escalation of issues across the system, and maintains the PECS Code of Practice. On 25 June 2023, BT experienced a major technical failure affecting its role as the Centralised Handling Authority (CHA) for 999 calls in the UK. The fault lasted for over ten hours and resulted in almost 10,000 unique callers being unable to reach 999 or 112. This was the first significant disruption to the service in nearly 90 years. The outage prompted significant public concern and formal review activity, including Ofcom's review and Government's post-incident review. Those reviews highlighted weaknesses in cross-system visibility, response arrangements and the absence of a single set of comprehensive procedures or risk information across the end-to-end call chain. The 999/112 call chain is a multi-organisation system involving several interdependent parties: - Communication Providers (CPs) - who originate and route 999 calls from fixed-line, mobile, and VoIP networks; - BT as the Centralised Handling Authority (CHA) - which receives, triages and routes calls to the appropriate emergency authority; - Emergency Authorities (EAs) and their control rooms - including Police, Fire, Ambulance and Coastguard - which receive and handle the calls. In broad terms, a caller dials 999 or 112; the originating Communication Provider transfers the call to BT's CHA switch sites; BT's 999 call handling operation identifies the appropriate Emergency Authority and routes the call onward; and the receiving Emergency Authority control room determines and coordinates the emergency response. Risks can arise at any point in this chain, but are particularly likely to emerge at the interfaces between organisations, systems and contractual responsibilities. Section 2 Specification of Requirements OFFICIAL-SENSITIVE OFFICIAL-SENSITIVE Each segment relies on complex telecommunications infrastructure, a mix of legacy TDM/PSTN and next-generation IP/cloud technologies, and mu

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0d8130e5-af61-45d5-bb0f-1e3a86615274 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Aug 2026 |
| Contract period | 3 Sep 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £199,020 |
| Lots value | Not specified |
| Awards value | £199,020 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Department for Science, Innovation & Technology |
| Locality | MANCHESTER |
| Postcode area | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Blackfriars & Trinity |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Actica Consulting Ltd |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 22 Sep 2026 at 10:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0d8130e5-af61-45d5-bb0f-1e3a86615274

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0d8130e5-af61-45d5-bb0f-1e3a86615274
  22nd September 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f376ebfd-3e55-4874-bd68-0e8519b35dd9
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-40a43d60-17dc-479a-93fe-258e9efea7d0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-40a43d60-17dc-479a-93fe-258e9efea7d0.json.