---
title: "Customer Portal"
ocid: "ocds-b5fd17-40d1e657-0efd-4d23-b275-bdf4d52124bf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-40d1e657-0efd-4d23-b275-bdf4d52124bf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-40d1e657-0efd-4d23-b275-bdf4d52124bf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-40d1e657-0efd-4d23-b275-bdf4d52124bf.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "NEWLON HOUSING TRUST"
published: "2017-06-30"
---

# Customer Portal

Buyer: NEWLON HOUSING TRUST  
Current stage: Planning  
OCID: ocds-b5fd17-40d1e657-0efd-4d23-b275-bdf4d52124bf

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## Summary

The Newlon Housing Trust is initiating a planned procurement process for the development and maintenance of a "Customer Portal" aimed at enhancing services for residents in London, United Kingdom. This opportunity falls within the software package and information systems industry, with an estimated budget of £60,000 for the initial phase, expected to kick off on 16th October 2017 and last until 15th October 2018. Interested suppliers should note that expressions of interest are being sought, with key dates for future notices expected on 10th July 2017.

This tender presents significant growth opportunities for businesses, particularly those specialising in IT services, software development, and consulting. Companies that are innovative and possess experience in integrating digital platforms, specifically those familiar with Microsoft Dynamics 365 and WordPress, will find themselves well-suited to compete for this contract. Additionally, small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate in this project that promises to innovate resident communication and service delivery.

## Notice

Newlon Housing Trust (NHT) is seeking expressions of interest from suitably skilled and experienced suppliers to develop and maintain a customer portal for residents. NHT wish to use digital channels to improve services for residents and become more efficient. We intend to migrate more and more services and we expect the resident portal to be our primary digital platform. The portal will closely integrate with NHT's existing WordPress website and be driven by Microsoft Dynamics 365. The portal will enable customers to update information, check progress, make payments and communicate more effectively with NHT. The portal will need to be innovative and developed to be future proof. The contract value is an estimate for the first phase of development. However, the scope of the award is for a contract of up to 3 years to allow for future phases of incremental development.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4dc1a6f1-f5ac-412e-bc01-ff9f54fa3b25 |
| Notice type | Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jun 2017 |
| Submission deadline | Not specified |
| Future notice date | 9 Jul 2017 |
| Award date | Not specified |
| Contract period | 15 Oct 2017 - 15 Oct 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWLON HOUSING TRUST |
| Locality | LONDON |
| Post town | North London |
| Postcode | N17 9FE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Haringey |
| Electoral ward | Tottenham Hale |
| Westminster constituency | Tottenham |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Jun 2017 at 15:34 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/4dc1a6f1-f5ac-412e-bc01-ff9f54fa3b25

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4dc1a6f1-f5ac-412e-bc01-ff9f54fa3b25
  30th June 2017 - Future opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-40d1e657-0efd-4d23-b275-bdf4d52124bf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-40d1e657-0efd-4d23-b275-bdf4d52124bf.json.