---
title: "Customer Contact Centre Platform (MiContact Centre Enterprise) upgrade with maintenance and support"
ocid: "ocds-b5fd17-40ddbbf7-4f1a-4a02-9f52-ada3c42e9eef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-40ddbbf7-4f1a-4a02-9f52-ada3c42e9eef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-40ddbbf7-4f1a-4a02-9f52-ada3c42e9eef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-40ddbbf7-4f1a-4a02-9f52-ada3c42e9eef.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NORTH LINCOLNSHIRE COUNCIL"
published: "2020-08-20"
---

# Customer Contact Centre Platform (MiContact Centre Enterprise) upgrade with maintenance and support

Buyer: NORTH LINCOLNSHIRE COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-40ddbbf7-4f1a-4a02-9f52-ada3c42e9eef

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-40ddbbf7-4f1a-4a02-9f52-ada3c42e9eef)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-40ddbbf7-4f1a-4a02-9f52-ada3c42e9eef.json)

## Summary

The North Lincolnshire Council is seeking tenders for the upgrade of its existing customer contact centre platform to the latest version of MiContact Centre Enterprise, along with maintenance and support. This procurement falls under the category of Computer support and consultancy services and is classified under several additional categories, including communication and multimedia software packages. The tender process is currently in the open stage, with submissions accepted until 3rd September 2020. The contract is expected to commence on 1st October 2020 and will remain active until 30th September 2021. The tender is located in Yorkshire and the Humber, United Kingdom.

This opportunity presents significant prospects for growth for businesses specialising in customer service technology and telecommunications. Companies that provide software solutions or consultancy services related to customer contact centre operations are particularly well-suited to participate. Small and medium-sized enterprises (SMEs) are encouraged to apply, leveraging their agility and innovation in delivering competitive solutions. Engaging in this tender may enable businesses to establish a long-term relationship with North Lincolnshire Council, enhancing their portfolio and expanding their reach in the public sector.

## Notice

The council is looking to award a contract for the upgrade of our existing customer contact centre platform to the latest version of MiContact Centre Enterprise along with full maintenance and support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7dc97744-d0f5-4643-a34e-54da1d05c217 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Aug 2020 |
| Submission deadline | 3 Sep 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Sep 2020 - 30 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH LINCOLNSHIRE COUNCIL |
| Locality | SCUNTHORPE |
| Post town | Doncaster |
| Postcode | DN15 6NL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE13 North and North East Lincolnshire |
| Local authority | North Lincolnshire |
| Electoral ward | Town |
| Westminster constituency | Scunthorpe |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48500000 - Communication and multimedia software package
- 64210000 - Telephone and data transmission services
- 72600000 - Computer support and consultancy services

## Release History

- 20 Aug 2020 at 13:49 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7dc97744-d0f5-4643-a34e-54da1d05c217

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7dc97744-d0f5-4643-a34e-54da1d05c217
  20th August 2020 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=06af8aa9-eae2-ea11-8104-005056b64545
  Advert

## Notice URLs

- http://www.northlincs.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-40ddbbf7-4f1a-4a02-9f52-ada3c42e9eef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-40ddbbf7-4f1a-4a02-9f52-ada3c42e9eef.json.