---
title: "Call Centre Solution Contract Extension"
ocid: "ocds-b5fd17-410af5c3-1038-491c-a65b-98793b02d6ae"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-410af5c3-1038-491c-a65b-98793b02d6ae"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-410af5c3-1038-491c-a65b-98793b02d6ae.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-410af5c3-1038-491c-a65b-98793b02d6ae.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PENSION PROTECTION FUND"
published: "2021-12-06"
---

# Call Centre Solution Contract Extension

Buyer: PENSION PROTECTION FUND  
Current stage: Award  
OCID: ocds-b5fd17-410af5c3-1038-491c-a65b-98793b02d6ae

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-410af5c3-1038-491c-a65b-98793b02d6ae)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-410af5c3-1038-491c-a65b-98793b02d6ae.json)

## Summary

The Pension Protection Fund has awarded a contract for the continuation of its Call Centre Solution, valued at £200,000. This procurement falls within the telecommunications services industry, specifically under the CPV classification for telecommunications services. The contract period commences on 1 August 2021 and is set to conclude on 31 July 2023. This award follows a limited procurement method, executed via negotiating procedure without prior publication. The award notice was published on 6 December 2021.

This contract presents a significant opportunity for businesses involved in providing integrated call centre solutions, particularly those capable of upgrading existing systems and supporting organisations through substantial IT infrastructure changes. Companies that specialise in telecommunications services, especially those with experience in maintaining or enhancing call centre operations, are likely to find a competitive advantage. As the Pension Protection Fund plans to procure a future-proofed solution in the near future, this may open further avenues for innovation and service improvement within the sector.

## Notice

The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course. The contract value includes any associated services that may be required to upgrade the call centre solution within the 24-month extension.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/52a090cf-f9f2-4def-8d8a-3b6dcd284734 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Dec 2021 |
| Submission deadline | 31 Jul 2021 |
| Future notice date | Not specified |
| Award date | 30 Jul 2021 |
| Contract period | 31 Jul 2021 - 31 Jul 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | £200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PENSION PROTECTION FUND |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 2NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ASPECT SOFTWARE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 6 Dec 2021 at 10:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/52a090cf-f9f2-4def-8d8a-3b6dcd284734

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/52a090cf-f9f2-4def-8d8a-3b6dcd284734
  6th December 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-410af5c3-1038-491c-a65b-98793b02d6ae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-410af5c3-1038-491c-a65b-98793b02d6ae.json.