---
title: "Contingency Emergency Call Handling and Related Services"
ocid: "ocds-b5fd17-41334c14-3a3f-491b-9d2d-28f7b8fb5280"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-41334c14-3a3f-491b-9d2d-28f7b8fb5280"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-41334c14-3a3f-491b-9d2d-28f7b8fb5280.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-41334c14-3a3f-491b-9d2d-28f7b8fb5280.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROYAL BERKSHIRE FIRE & RESCUE SERVICE"
published: "2025-05-30"
---

# Contingency Emergency Call Handling and Related Services

Buyer: ROYAL BERKSHIRE FIRE & RESCUE SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-41334c14-3a3f-491b-9d2d-28f7b8fb5280

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## Summary

The procurement process for "Contingency Emergency Call Handling and Related Services" has been completed with the award to Securitas Security Services UK Ltd. The Royal Berkshire Fire & Rescue Service in Reading, England, is the contracting authority responsible for this tender. This procurement falls under the "Fire-brigade and rescue services" industry category, with the procurement conducted through an Accelerated Open Procedure due to the urgent nature of the services needed, as outlined in Regulation 27 (5) of the Public Contracts Regulations 2015. The contract period extends from 1st May 2025 to 30th April 2029, involving a total value of £240,000.

This tender represents significant opportunities for businesses capable of offering robust emergency call handling and related services, particularly those SMEs interested in expanding their service offerings in emergency response and resilience services. With a minimum contract value of £75,000 and provisions for unforeseen events such as natural disasters and pandemics, the contract caters to companies skilled in providing high-quality, reliable service continuity. The sole provider approach allows the winning business to forge a strong partnership with the Royal Berkshire Fire & Rescue Service, aiding in their operational readiness and response capabilities.

## Notice

The Authority is seeking tenders from tenderers for the provision of Contingency Emergency Call Handling and Related Services. The Authority, is seeking to appoint a single Service Provider able to deliver the Contract to provide resilience as required during (but not limited to) any of the following events: Natural disaster; Terrorist event; Pandemic outbreak; Industrial action; Another unforeseen similar event, and Exceptionally high levels of staffing absence. The procurement procedure being applied to the Tender is an 'Accelerated Open Procedure' under Regulation 27 (5) Public Contracts Regulations 2015 due to the urgency and nature of the Service requirements. This means that any interested party meeting the Authority's minimum qualification requirements may submit a tender for the Contract. FTS notice identifier - 2025/S 000-028696

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e86e633f-7441-4640-b7a0-61bec59eff82 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Accelerated Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 May 2025 |
| Submission deadline | 3 Mar 2025 |
| Future notice date | Not specified |
| Award date | 27 Apr 2025 |
| Contract period | 30 Apr 2025 - 30 Apr 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | Not specified |
| Awards value | £240,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BERKSHIRE FIRE & RESCUE SERVICE |
| Locality | READING |
| Post town | Reading |
| Postcode | RG31 7SD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | West Berkshire |
| Electoral ward | Tilehurst Birch Copse |
| Westminster constituency | Reading West and Mid Berkshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SECURITAS SECURITY SERVICES |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75250000 - Fire-brigade and rescue services

## Release History

- 30 May 2025 at 10:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e86e633f-7441-4640-b7a0-61bec59eff82

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e86e633f-7441-4640-b7a0-61bec59eff82
  30th May 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-41334c14-3a3f-491b-9d2d-28f7b8fb5280. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-41334c14-3a3f-491b-9d2d-28f7b8fb5280.json.