---
title: "Contact Centre Replacement"
ocid: "ocds-b5fd17-415fc943-41b9-49ab-8e76-1397297ef83a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-415fc943-41b9-49ab-8e76-1397297ef83a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-415fc943-41b9-49ab-8e76-1397297ef83a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-415fc943-41b9-49ab-8e76-1397297ef83a.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "OXFORD CITY COUNCIL"
published: "2024-11-12"
---

# Contact Centre Replacement

Buyer: OXFORD CITY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-415fc943-41b9-49ab-8e76-1397297ef83a

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-415fc943-41b9-49ab-8e76-1397297ef83a.json)

## Summary

Oxford City Council is currently in the tender stage for replacing and updating its contact centre system, classified under industry categories such as call centre (CPV 79512000), systems support services (CPV 72253200), and IT services (CPV 72000000). The procurement process is an open procedure below threshold, inviting bids until 3rd December 2024. The project is scheduled to start on 14th January 2025 and run until 14th January 2028. The contact centre is to be located in Oxford, South East England (postal code OX1 1BX), with suitability especially for small and medium-sized enterprises (SMEs), but not voluntary, community and social enterprises (VCSEs). Key contact for this tender is the Procurement Team at Oxford City Council, reachable via procurement@oxford.gov.uk or 01865 252497.

This tender presents significant opportunities for businesses specialising in call centres, IT services, and systems support. Companies with expertise in consultancy, software development, and internet support will find the tender particularly relevant. Given the open procedure, the process welcomes competitive bids from a range of qualified suppliers, especially SMEs, providing a conducive environment for business growth. Firms equipped with innovative solutions for modern contact centres will be well-positioned to leverage this procurement to expand their market presence and secure a long-term government contract.

## Notice

OCC are looking to replace and update the current contact center system. Additional information: Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4447671a-d6b3-4f93-b549-a83e3c2ef3c5 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Nov 2024 |
| Submission deadline | 3 Dec 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 14 Jan 2025 - 14 Jan 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OXFORD CITY COUNCIL |
| Locality | OXFORD |
| Post town | Oxford |
| Postcode | OX1 1BX |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Oxford |
| Electoral ward | Holywell |
| Westminster constituency | Oxford West and Abingdon |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72253200 - Systems support services
- 79512000 - Call centre

## Release History

- 12 Nov 2024 at 16:17 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4447671a-d6b3-4f93-b549-a83e3c2ef3c5
- 12 Nov 2024 at 15:57 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4447671a-d6b3-4f93-b549-a83e3c2ef3c5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4447671a-d6b3-4f93-b549-a83e3c2ef3c5
  12th November 2024 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/oxfordcc/aspx/
  Additional information on how to apply for this contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-415fc943-41b9-49ab-8e76-1397297ef83a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-415fc943-41b9-49ab-8e76-1397297ef83a.json.