---
title: "NECS Re-procurement of Service Desk Software (Team Viewer)"
ocid: "ocds-b5fd17-4187404f-d85a-4ca7-b7e2-1cf3985345e9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4187404f-d85a-4ca7-b7e2-1cf3985345e9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4187404f-d85a-4ca7-b7e2-1cf3985345e9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4187404f-d85a-4ca7-b7e2-1cf3985345e9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2026-01-16"
---

# NECS Re-procurement of Service Desk Software (Team Viewer)

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-4187404f-d85a-4ca7-b7e2-1cf3985345e9

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## Summary

NHS South, Central and West Commissioning Support Unit (SCW) has completed the procurement process for the service desk software, Team Viewer, on behalf of the North of England Care System Support (NECS). The contract has been awarded to Ultima Business Solutions Limited. The procurement, classed under the IT software package category (CPV: 48517000), was conducted through a selective method, specifically a call-off from the CCS RM6098 framework agreement. This contract, valued at £215,683.98, will start on 28th December 2025 and conclude on 27th December 2026. The services will be delivered across multiple regions in the United Kingdom, including the North East, North West, Yorkshire and the Humber, East of England, London, and South East.

This procurement offers significant growth opportunities for businesses specialising in IT software solutions, particularly small and medium enterprises (SMEs) that are equipped to deliver high-quality service desk software. Given the procurement method utilising a framework agreement, businesses positioned on such frameworks are ideally suited to participate in similar future opportunities. Successful engagement in these processes can enhance business portfolios and expand client bases within the UK healthcare sector, thereby offering a robust pathway for growth and increased visibility.

## Notice

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for Service Desk Software (Team Viewer) to Ultima Business Solutions Limited on behalf of North of England Care System Support (NECS). This requirement has been procured via CCS (Crown Commercial Services) RM6098 Technology Products & Associated Services 2 - Lot 3: Software and Associated Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/668d7acc-7f50-408d-9174-d4aed1844396 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jan 2026 |
| Submission deadline | 19 Sep 2025 |
| Future notice date | Not specified |
| Award date | 17 Dec 2025 |
| Contract period | 28 Dec 2025 - 27 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £215,683 |
| Lots value | Not specified |
| Awards value | £215,683 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | EASTLEIGH |
| Post town | Southampton |
| Postcode | SO50 5PB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh Central |
| Westminster constituency | Eastleigh |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLI London, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ULTIMA BUSINESS SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 16 Jan 2026 at 08:10 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/668d7acc-7f50-408d-9174-d4aed1844396
- 6 Jan 2026 at 10:14 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/668d7acc-7f50-408d-9174-d4aed1844396
- 5 Jan 2026 at 14:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/668d7acc-7f50-408d-9174-d4aed1844396

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/668d7acc-7f50-408d-9174-d4aed1844396
  16th January 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/44aa02e8-89b6-484b-9d1c-67ec5817a288

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.scwcsu.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4187404f-d85a-4ca7-b7e2-1cf3985345e9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4187404f-d85a-4ca7-b7e2-1cf3985345e9.json.