---
title: "GB-Grays: Non OJEU"
ocid: "ocds-b5fd17-419592c5-507c-490f-af1e-0a55c2861b7c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-419592c5-507c-490f-af1e-0a55c2861b7c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-419592c5-507c-490f-af1e-0a55c2861b7c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-419592c5-507c-490f-af1e-0a55c2861b7c.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THURROCK COUNCIL"
published: "2017-06-12"
---

# GB-Grays: Non OJEU

Buyer: THURROCK COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-419592c5-507c-490f-af1e-0a55c2861b7c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-419592c5-507c-490f-af1e-0a55c2861b7c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-419592c5-507c-490f-af1e-0a55c2861b7c.json)

## Summary

Thurrock Council is initiating a public tender for housing-related telephone survey services, classified under customer services, with a total contract value of £500,000. This open procurement process is currently in the tender stage, with submissions accepted until 10th July 2017. The contract is expected to commence on 1st September 2017 and run until 31st August 2021. Located in the East of England, the council manages approximately 10,000 dwellings and seeks to enhance tenant satisfaction through this initiative.

This tender presents a significant opportunity for small and medium enterprises (SMEs) specialising in customer services and survey management. Businesses that can demonstrate expertise in conducting surveys pertaining to housing services will be particularly well-suited to participate in this procurement process. By providing valuable insights into tenant satisfaction and service performance, the successful bidder will play a vital role in improving housing services within the Thurrock area, potentially leading to further contracts and business growth.

## Notice

Thurrock Council has a housing stock of approximately 10,000 dwellings. The Council regularly consults with tenants to gain valuable feedback regarding repairs, work completed on the Transforming Homes Programme, leasehold services, general tenant satisfaction and satisfaction with the sign up process for new tenancies. This valuable feedback allows us to assess the performance of both Contractors and internal teams within the housing service. Thurrock Council is seeking to appoint a single, suitably qualified and experienced Service Provider, who has experience with carrying out telephone surveys for Housing related services. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6ba19364-f1ae-47ca-aec7-592066c99fa3 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jun 2017 |
| Submission deadline | 10 Jul 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Aug 2017 - 31 Aug 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THURROCK COUNCIL |
| Locality | THURROCK |
| Post town | Romford |
| Postcode | RM17 6SL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH32 Thurrock |
| Local authority | Thurrock |
| Electoral ward | Grays Riverside |
| Westminster constituency | Thurrock |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 12 Jun 2017 at 08:48 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6ba19364-f1ae-47ca-aec7-592066c99fa3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6ba19364-f1ae-47ca-aec7-592066c99fa3
  12th June 2017 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Grays:-Non-OJEU/GVT832749C
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-419592c5-507c-490f-af1e-0a55c2861b7c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-419592c5-507c-490f-af1e-0a55c2861b7c.json.