---
title: "Contact Centre Support and Telephony support and Maintenance"
ocid: "ocds-b5fd17-41b224d4-8857-4696-abff-a33cd4426f90"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-41b224d4-8857-4696-abff-a33cd4426f90"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-41b224d4-8857-4696-abff-a33cd4426f90.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-41b224d4-8857-4696-abff-a33cd4426f90.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LINCOLNSHIRE COUNTY COUNCIL"
published: "2018-03-05"
---

# Contact Centre Support and Telephony support and Maintenance

Buyer: LINCOLNSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-41b224d4-8857-4696-abff-a33cd4426f90

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-41b224d4-8857-4696-abff-a33cd4426f90)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-41b224d4-8857-4696-abff-a33cd4426f90.json)

## Summary

Lincolnshire County Council is seeking suppliers for the project titled "Contact Centre Support and Telephony Support and Maintenance". This procurement falls under the services industry category, specifically focusing on repair and maintenance services as well as IT services. The contract period commences on 1st March 2018 and will continue until 28th February 2021. The call for tenders closed on 2nd February 2018, with a minimum contract value of £150,000 and a total value of £179,000. The procurement was executed through a Request for Quotation method.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in IT services, contact centre operations, and telecommunication support. Businesses that can provide a combination of technological expertise and maintenance services would be particularly well-suited. Engaging in this contract could enhance their market presence and foster long-term partnerships with local councils, contributing to growth and development in their service offerings.

## Notice

Responses are invited for the supply of services and goods in respect of Contact Centre Development and Telephony / Support and Maintenance for West Lindsey District Council. The successful Supplier will be responsible for providing this service, liaising closely with the Council's ICT and change management technical representatives.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fac61c4d-cbdc-43a6-826f-77ed4bf0a65c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Request for Quotation |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Mar 2018 |
| Submission deadline | 2 Feb 2018 |
| Future notice date | Not specified |
| Award date | 21 Feb 2018 |
| Contract period | 1 Mar 2018 - 28 Feb 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £179,000 |
| Lots value | Not specified |
| Awards value | £173,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LINCOLNSHIRE COUNTY COUNCIL |
| Locality | LINCOLN |
| Post town | Lincoln |
| Postcode | LN1 1YL |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Carholme |
| Westminster constituency | Lincoln |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AMTECH BUSINESS SOLUTIONS |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 50000000 - Repair and maintenance services
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Mar 2018 at 10:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fac61c4d-cbdc-43a6-826f-77ed4bf0a65c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fac61c4d-cbdc-43a6-826f-77ed4bf0a65c
  5th March 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-41b224d4-8857-4696-abff-a33cd4426f90. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-41b224d4-8857-4696-abff-a33cd4426f90.json.