--- title: "Deliver a helpline to provide support and advice to any adult (including parents, carers and professionals) who may have concerns that a child or young person is experiencing abuse and/or neglect" ocid: "ocds-b5fd17-41c57eac-2a10-4b34-8800-4072014e14c7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-41c57eac-2a10-4b34-8800-4072014e14c7" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-41c57eac-2a10-4b34-8800-4072014e14c7.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-41c57eac-2a10-4b34-8800-4072014e14c7.json" source: "Contracts Finder" current_stage: "Planning" buyer: "DEPARTMENT FOR EDUCATION" published: "2021-10-20" --- # Deliver a helpline to provide support and advice to any adult (including parents, carers and professionals) who may have concerns that a child or young person is experiencing abuse and/or neglect Buyer: DEPARTMENT FOR EDUCATION Current stage: Planning OCID: ocds-b5fd17-41c57eac-2a10-4b34-8800-4072014e14c7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-41c57eac-2a10-4b34-8800-4072014e14c7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-41c57eac-2a10-4b34-8800-4072014e14c7.json) ## Summary The Department for Education is currently in the planning stage for a tender titled "Deliver a helpline to provide support and advice to any adult (including parents, carers, and professionals) who may have concerns that a child or young person is experiencing abuse and/or neglect." This initiative pertains to the call centre industry and is set to generate opportunities across the UK. The engagement end date is 6th October 2021, with an associated market engagement workshop scheduled for 7th October 2021. The funding for the existing service model is approved until the end of March 2022, after which the tender aims to explore future approaches to supporting adults in safeguarding concerns. This tender represents a significant opportunity for businesses specialising in social work services, call centres, and community support services, particularly small and voluntary community sector organisations. Companies that can offer innovative solutions or partnerships to enhance the helpline's efficacy will be well-positioned to compete. The government's openness to respondents of various sizes, including SMEs, encourages a diverse range of organisations to engage and contribute their insights and expertise, potentially leading to meaningful partnerships and business growth in a crucial sector for child safeguarding. ## Notice To help prevent children and young people from suffering from abuse and/or neglect the government has contributed funding towards the NSPCC helpline. This service provides adults and professionals across the UK with free, impartial and expert advice and support. Funding for the current model is approved to the end of March 2022. We are looking to work with the market to help us review the approach on how best to support adults to come forward to seek advice, support and report safeguarding concerns about a child or young person. This workshop aims to help us understand if continuing to fund a helpline service is the most effective way to encourage adults to share and report concerns and seek advice and support to protect vulnerable children and young people. We believe that there is a need for a service to: 1) reach, support and advise the general public, and professionals to recognise the signs of abuse, know what to do and how to act to report concerns; 2) be equipped with the latest safeguarding knowledge, have trained experts who have a good understanding of the children social care and education landscape, VCS organisations and other relevant agencies; 3) work openly and constructively with government and statutory bodies such as local authorities and the police to safeguard and promote the welfare of children and young people. 4) be aware of and can confidently advise on safeguarding legislation and statutory guidance; 5) innovate and respond to changes and developments including national and local strategies on child safeguarding and protection. We would therefore welcome your views on: whether the above proposed service objectives are broadly right; o how best to meet the needs of service users, i.e., adults and professionals, in today's digital world? o how you see service user needs evolving in the next 5 years and how do you think the market will respond to this? o what are the challenges (policy and commercial) of delivering these service objectives? Please note that the Department is interested in all organisations, including small and VCS organisations that have relevant and significant expertise and experience. We are open to different commercial arrangements, including consortia and partnership and encourage organisations of any size with the necessary expertise to attend the event. Additional information: The workshop will take place at 11am -12.30 on 7th October. If you wish to attend, please register by contacting lorna.jackson@education.gov.uk no later than Midday 6th October, providing the following information - name of your organisation - name of attendees (maximum two) - contact details This notice does not constitute a call for competition to procure any services for the Department. The procurement of any services will be carried out in accordance with the provisions of the Public Contracts Regulations 2015. The purpose of this PIN is to stimulate early market interest and invite interested parties to take part in preliminary market consultations. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2038bd05-7016-4a89-96ba-bf80d5b2ca2e | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Oct 2021 | | Submission deadline | Not specified | | Future notice date | 6 Oct 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR EDUCATION | | Locality | SHEFFIELD | | Post town | Sheffield | | Postcode | S1 2FJ | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE3 South Yorkshire | | ITL 3 | TLE32 Sheffield | | Local authority | Sheffield | | Electoral ward | City | | Westminster constituency | Sheffield Central | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services ### Codes - 79512000 - Call centre - 85300000 - Social work and related services - 85310000 - Social work services ## Release History - 20 Oct 2021 at 14:35 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/2038bd05-7016-4a89-96ba-bf80d5b2ca2e - 29 Sep 2021 at 12:35 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/29e42e13-7bd3-470e-8ce7-9bef08d2e1b5 - 24 Sep 2021 at 08:52 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/f33b2467-0463-4f84-a13b-a14c8edc171f - 24 Sep 2021 at 08:22 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/37269515-9a91-4be8-8895-8aa594ea451a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/2038bd05-7016-4a89-96ba-bf80d5b2ca2e 20th October 2021 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/29e42e13-7bd3-470e-8ce7-9bef08d2e1b5 29th September 2021 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/f33b2467-0463-4f84-a13b-a14c8edc171f 24th September 2021 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/37269515-9a91-4be8-8895-8aa594ea451a 24th September 2021 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/1759d501-bf53-4f72-98dd-48256f824f14 n/a ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-41c57eac-2a10-4b34-8800-4072014e14c7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-41c57eac-2a10-4b34-8800-4072014e14c7.json.