--- title: "Optical Consumer Complaints Service (Mediation)" ocid: "ocds-b5fd17-41c9d0c2-f5c1-41a3-9fa8-dcee81a66f70" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-41c9d0c2-f5c1-41a3-9fa8-dcee81a66f70" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-41c9d0c2-f5c1-41a3-9fa8-dcee81a66f70.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-41c9d0c2-f5c1-41a3-9fa8-dcee81a66f70.json" source: "Contracts Finder" current_stage: "Tender" buyer: "GENERAL OPTICAL COUNCIL" published: "2023-10-31" --- # Optical Consumer Complaints Service (Mediation) Buyer: GENERAL OPTICAL COUNCIL Current stage: Tender OCID: ocds-b5fd17-41c9d0c2-f5c1-41a3-9fa8-dcee81a66f70 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-41c9d0c2-f5c1-41a3-9fa8-dcee81a66f70) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-41c9d0c2-f5c1-41a3-9fa8-dcee81a66f70.json) ## Summary The General Optical Council is seeking a provider for the Optical Consumer Complaints Service (Mediation). The procurement process is currently at the stage of a selective Restricted procedure. The contract value is £720,000 GBP, with a tender deadline of December 1, 2023. The contract period will run from April 1, 2024, to March 31, 2027. The buying organisation is based in London, England, and the industry category is arbitration and conciliation services. This tender opportunity for the Optical Consumer Complaints Service (Mediation) by the General Optical Council is suited for businesses offering arbitration and conciliation services. Small and medium enterprises (SMEs) are eligible to apply, providing an opportunity for business growth through participating in this public procurement process. Being well-suited for service providers in this industry, businesses can leverage their expertise to compete for this selective procurement opportunity and potentially secure a lucrative contract with the General Optical Council. ## Notice Our requirements are that:(a) The service must be free to users and will be funded by the GOC;(b) The service must be demonstrably independent of the NHS, UK Government, optical professionals and optical professional bodies;(c) The service must treat individuals fairly, regardless of their background, characteristics or circumstances and the service provider must collect EDI data (with appropriate regard to data protection legislation);(d) The service must be unbiased and resolution-focused;(e) The service must be visible on the Internet and have a dedicated web presence via the www.opticalcomplaints.co.uk domain (which will continue to be owned by the GOC);(f) The service must not be subcontracted unless the GOC has agreed this in advance in writing;(g) The service must have a documented appeal and review mechanism for circumstances where the proposed resolution is not accepted;(h) The service must operate a mechanism for consumers to complain about the Service, if they are dissatisfied;(i) The service provider must work closely with the GOC and abide by the published 'Working Together' policy(j) The service provider must work with the GOC and with the optical profession to further establish awareness of the service and to promote its benefits to the profession.(k) The service provider must collect trend and outcome data and must publish an annual report in the form that previous annual reports have taken;(l) The service provider must report annually to the GOC Council; and(m) The service provider must maintain the OCCS service on the list of accredited ADR providers pursuant to the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b45a73d9-3da7-484f-ac98-b5d2ceeb1fe9 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Oct 2023 | | Submission deadline | 1 Dec 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2024 - 31 Mar 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £720,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | GENERAL OPTICAL COUNCIL | | Locality | LONDON | | Post town | Central London | | Postcode | EC4M 7NG | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | City of London | | Electoral ward | Farringdon Within | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79422000 - Arbitration and conciliation services ## Release History - 31 Oct 2023 at 17:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b45a73d9-3da7-484f-ac98-b5d2ceeb1fe9 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b45a73d9-3da7-484f-ac98-b5d2ceeb1fe9 31st October 2023 - Opportunity notice on Contracts Finder - https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT167271 NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. ## Notice URLs - http://www.optical.org ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-41c9d0c2-f5c1-41a3-9fa8-dcee81a66f70. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-41c9d0c2-f5c1-41a3-9fa8-dcee81a66f70.json.