--- title: "HMCTS Digital Support Contract" ocid: "ocds-b5fd17-41d5d1cc-5873-47f1-931e-f6e29627ee73" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-41d5d1cc-5873-47f1-931e-f6e29627ee73" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-41d5d1cc-5873-47f1-931e-f6e29627ee73.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-41d5d1cc-5873-47f1-931e-f6e29627ee73.json" source: "Contracts Finder" current_stage: "Award" buyer: "MINISTRY OF JUSTICE" published: "2021-11-02" --- # HMCTS Digital Support Contract Buyer: MINISTRY OF JUSTICE Current stage: Award OCID: ocds-b5fd17-41d5d1cc-5873-47f1-931e-f6e29627ee73 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-41d5d1cc-5873-47f1-931e-f6e29627ee73) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-41d5d1cc-5873-47f1-931e-f6e29627ee73.json) ## Summary The HMCTS Digital Support Contract, valued at £13,029,282.83, is being procured by the Ministry of Justice, aiming to enhance accessibility to court services through digital means. This project is part of a significant £1 billion reform programme and is currently in the Award stage, with the contract commencing on 11th October 2021 and concluding on 10th October 2024. The procurement method employed is an open procedure, allowing for broader participation from interested suppliers. The deadline for bid submissions was 5th July 2021, and the primary industry classification for this contract is Computer Support Services, which encompasses a variety of supporting services for the government. This tender presents substantial growth opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) specialised in digital support services, training, and education. Businesses that excel in providing training and bespoke support to facilitate digital engagement, particularly for users facing digital exclusion, will find this opportunity particularly suited to their capabilities. The focus on enhancing user access to justice services means that suppliers who can demonstrate innovative approaches in digital training and support solutions will be well-positioned to compete effectively. ## Notice Her Majesty's Courts and Tribunals Service (HMCTS) is undergoing a PS1bn Reform Programme. The reform programme aims to 'bring new technology and modern ways of working to the way justice is administered'. Each of the Programme's service projects has been looking to re-design the end to end service, increasing the automation and digitisation of processes, such as online forms and payments. The intention was that as many service users as possible will take up these digital offers. However, the HMCTS customer base is a varied one, and there is a need to support a potentially significant number of digitally excluded users who cannot or choose not to go online by themselves. This principle underpins the HMCTS vision of a justice system that is accessible to all. HMCTS also recognises that the customer base faces a wide range of digital exclusion barriers that they may require assistance and support to overcome. We define 'access' as the ability for any person to find and use the necessary resources to interact and journey through court and tribunal services, without having to overcome any unreasonable barriers to doing so. There are many barriers that may hinder members of the public from accessing our future services. This may include, for example, financial constraints, lack of internet access, low confidence in using digital services, poor literacy or disability. The key role of this service is to provide users of HMCTS services who may face barriers to accessing digital platforms with the bespoke support required to successfully access justice services digitally. The reason a user may require support may differ from user to user, and users may have multiple causes of digital exclusion that require addressing ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/63039cea-7777-4dbf-b031-f8a0c610d2f3 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | SME | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Nov 2021 | | Submission deadline | 5 Jul 2021 | | Future notice date | 16 Apr 2021 | | Award date | 10 Oct 2021 | | Contract period | 10 Oct 2021 - 10 Oct 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £13,029,282 | | Lots value | Not specified | | Awards value | £13,029,282 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MINISTRY OF JUSTICE | | Additional buyers | MINISTRY OF JUSTICE. | | Locality | WESTMINSTER | | Post town | South West London | | Postcode | SW1H 9AJ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | WE ARE DIGITAL TRAINING | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 75 - Administration, defence and social security services - 80 - Education and training services ### Codes - 72610000 - Computer support services - 75130000 - Supporting services for the government - 80400000 - Adult and other education services - 80500000 - Training services ## Release History - 2 Nov 2021 at 13:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/63039cea-7777-4dbf-b031-f8a0c610d2f3 - 18 May 2021 at 14:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8df380dd-c8f7-4e73-9689-dcefbecd8e26 - 23 Mar 2021 at 09:33 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/3c6972fd-6790-4323-8ef1-ad567bf1493f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/63039cea-7777-4dbf-b031-f8a0c610d2f3 2nd November 2021 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/8df380dd-c8f7-4e73-9689-dcefbecd8e26 18th May 2021 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/3c6972fd-6790-4323-8ef1-ad567bf1493f 23rd March 2021 - Early engagement notice on Contracts Finder - https://ministryofjusticecommercial.bravosolution.co.uk MoJ E-Procurement Platform - https://ministryofjusticecommercial.bravosolution.co.uk/web/login.html MoJ Sourcing Portal - https://www.contractsfinder.service.gov.uk/Notice/Attachment/20c31792-3558-4b77-9391-91b8d2866f1b n/a - https://ministryofjusticecommercial.bravosolution.co.uk/esop/ect/DownloadProxy/33971675?verify=10&wip=false&caId=6026563&folderId=8304249&fileId=17645688&verId=1&oid=37834104&pgsId=PG-1635847859712-qCHNfeJW HMCTS Digital Support Redacted Contract ## Notice URLs - https://www.justice.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-41d5d1cc-5873-47f1-931e-f6e29627ee73. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-41d5d1cc-5873-47f1-931e-f6e29627ee73.json.