---
title: "Child Benefit EFAP non-response User Insight"
ocid: "ocds-b5fd17-41d7beab-ece3-4a3b-95bb-ac91a8608291"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-41d7beab-ece3-4a3b-95bb-ac91a8608291"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-41d7beab-ece3-4a3b-95bb-ac91a8608291.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-41d7beab-ece3-4a3b-95bb-ac91a8608291.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2016-12-13"
---

# Child Benefit EFAP non-response User Insight

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-41d7beab-ece3-4a3b-95bb-ac91a8608291

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-41d7beab-ece3-4a3b-95bb-ac91a8608291)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-41d7beab-ece3-4a3b-95bb-ac91a8608291.json)

## Summary

The procurement process concerns a contract titled "Child Benefit EFAP non-response User Insight" initiated by HM Revenue & Customs (HMRC), located in London, England. This project falls under the research and development services category and has a total contract value of £19,994. The tender was completed on 19 October 2016, and the contract period runs from 24 October 2016 to 1 February 2017. This contract is awarded under a tender process, with Ipsos Mori identified as the supplier.

This tender presents significant opportunities for businesses, especially small and medium-sized enterprises (SMEs) that specialise in market research and consultancy services. Companies with expertise in qualitative research methodologies or a strong understanding of customer engagement strategies would be well-suited to participate in similar future tenders as HMRC continues to explore customer interactions and responses. Engaging in such contracts can enhance a business's profile and contribute to expansion within the public sector market.

## Notice

Assignment under the Market Research MR130001 Agreement Contract. HMRC is currently writing to some Child Benefit customers to ask them to confirm their eligibility. This qualitative research will look to understand customers' response to this letter. Specifically it will explore: * Customers' initial response to the letter; * What customers understand the letter to be asking them to do; * What customers' likely behaviour/response to the letter would be; and * Potential ways to promote response to HMRC.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4550d3bf-f9b1-477c-82d9-0c89be10ce35 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Dec 2016 |
| Submission deadline | 19 Oct 2016 |
| Future notice date | Not specified |
| Award date | 18 Oct 2016 |
| Contract period | 23 Oct 2016 - 1 Feb 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £19,994 |
| Lots value | Not specified |
| Awards value | £19,994 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 13 Dec 2016 at 13:57 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4550d3bf-f9b1-477c-82d9-0c89be10ce35
- 13 Dec 2016 at 12:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4550d3bf-f9b1-477c-82d9-0c89be10ce35

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4550d3bf-f9b1-477c-82d9-0c89be10ce35
  13th December 2016 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/56df3571-5305-41a0-b6b7-11a5e1d4bed6
  Child benefit no response user insight - redacted SO

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-41d7beab-ece3-4a3b-95bb-ac91a8608291. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-41d7beab-ece3-4a3b-95bb-ac91a8608291.json.