---
title: "Customer Experience Digital and Data User Centred Design"
ocid: "ocds-b5fd17-42061195-ac47-4a17-a456-65644be06a8d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-42061195-ac47-4a17-a456-65644be06a8d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-42061195-ac47-4a17-a456-65644be06a8d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-42061195-ac47-4a17-a456-65644be06a8d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2021-03-29"
---

# Customer Experience Digital and Data User Centred Design

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-42061195-ac47-4a17-a456-65644be06a8d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-42061195-ac47-4a17-a456-65644be06a8d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-42061195-ac47-4a17-a456-65644be06a8d.json)

## Summary

The Department for Education has successfully completed a procurement process for a project titled "Customer Experience Digital and Data User Centred Design." This initiative, categorised under the software package and information systems sector (CPV code 48000000), took place in the West Midlands, United Kingdom. The contract, valued at £90,690, commenced on 29 March 2021 and will run until 28 March 2022. The procurement method used was selective, specifically a call-off from a framework agreement, with a tender period that concluded on 14 January 2021.

This award presents an opportunity for businesses involved in user research and digital design to engage with a significant contract in the public sector. Small and medium-sized enterprises (SMEs) would be particularly well-suited to compete, given the focus on user-centred design and the requirement for innovative software solutions. Providers with expertise in delivering large-scale user research tools may find this tender aligns well with their capabilities, potentially leading to partnerships that enhance their growth in the public procurement space.

## Notice

User research tool at scale required to support the team in the delivery and provision of user centred design for FE Reform and to inform policy teams across the department

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8aebff3b-ae44-46a4-9549-409a6db3f09d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Mar 2021 |
| Submission deadline | 14 Jan 2021 |
| Future notice date | Not specified |
| Award date | 25 Mar 2021 |
| Contract period | 28 Mar 2021 - 28 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,690 |
| Lots value | Not specified |
| Awards value | £90,690 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2FJ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | USERZOOM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 29 Mar 2021 at 10:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8aebff3b-ae44-46a4-9549-409a6db3f09d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8aebff3b-ae44-46a4-9549-409a6db3f09d
  29th March 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-42061195-ac47-4a17-a456-65644be06a8d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-42061195-ac47-4a17-a456-65644be06a8d.json.