---
title: "The Provision of Customer Experience (CX) Training for GCS"
ocid: "ocds-b5fd17-422a45b1-25fb-4b3e-a09d-36188a8bc2b3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-422a45b1-25fb-4b3e-a09d-36188a8bc2b3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-422a45b1-25fb-4b3e-a09d-36188a8bc2b3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-422a45b1-25fb-4b3e-a09d-36188a8bc2b3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CABINET OFFICE : CABINET OFFICE"
published: "2020-05-06"
---

# The Provision of Customer Experience (CX) Training for GCS

Buyer: CABINET OFFICE : CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-422a45b1-25fb-4b3e-a09d-36188a8bc2b3

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## Summary

The procurement process pertains to the provision of Customer Experience (CX) training for the Government Communication Service (GCS), managed by the Cabinet Office located in Liverpool, England. This open tender, which is now complete, had a budget of £81,000 and was classified under the industry category of personnel-training services. The tender period closed on 19 February 2020, with the contract running from 1 October 2020 to 30 September 2021. The successful supplier was DIGITAL REMIT LIMITED, awarded the contract on 3 April 2020.

This tender presents opportunities for businesses specialising in training services, particularly those focused on personnel and specialist training. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be well positioned to compete for similar contracts, leveraging their agility and tailored training solutions to meet the specific needs of government entities like the Cabinet Office. The successful delivery of such training modules could help businesses expand their capabilities and clientele within the public sector.

## Notice

A one day training module delivering to an anticipated 15 - 18 GCS attendees per session. Delivery to be monthly on a date to be arranged and agreed between supplier and GCS.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/262586da-d097-45a0-88f8-a642be963a13 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 May 2020 |
| Submission deadline | 19 Feb 2020 |
| Future notice date | Not specified |
| Award date | 2 Apr 2020 |
| Contract period | 30 Sep 2020 - 30 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £81,000 |
| Lots value | Not specified |
| Awards value | £81,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE : CABINET OFFICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DIGITAL REMIT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 79632000 - Personnel-training services
- 80500000 - Training services
- 80510000 - Specialist training services
- 80511000 - Staff training services
- 80521000 - Training programme services
- 80522000 - Training seminars

## Release History

- 6 May 2020 at 15:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/262586da-d097-45a0-88f8-a642be963a13

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/262586da-d097-45a0-88f8-a642be963a13
  6th May 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fa5950f4-1116-47a8-8509-1c95d34522f1
  Terms & Conditions
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/70a32474-1407-47ef-9c27-dedbb5549ced
  Award Letter

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-422a45b1-25fb-4b3e-a09d-36188a8bc2b3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-422a45b1-25fb-4b3e-a09d-36188a8bc2b3.json.