--- title: "Managed Service Contract for the Provision of an Electronic Patient Experience Platform & Friends and Family Service" ocid: "ocds-b5fd17-42322b2b-3664-49c8-a736-7db6cfbd2faf" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-42322b2b-3664-49c8-a736-7db6cfbd2faf" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-42322b2b-3664-49c8-a736-7db6cfbd2faf.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-42322b2b-3664-49c8-a736-7db6cfbd2faf.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST" published: "2021-06-07" --- # Managed Service Contract for the Provision of an Electronic Patient Experience Platform & Friends and Family Service Buyer: CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST Current stage: Tender OCID: ocds-b5fd17-42322b2b-3664-49c8-a736-7db6cfbd2faf [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-42322b2b-3664-49c8-a736-7db6cfbd2faf) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-42322b2b-3664-49c8-a736-7db6cfbd2faf.json) ## Summary Cambridge University Hospitals NHS Foundation Trust is currently engaged in an open procurement process for a Managed Service Contract concerning the Provision of an Electronic Patient Experience Platform and Friends and Family Service. This service, classified under customer survey services (CPV code 79342310), aims to enhance patient feedback collection, analysis, and reporting to improve care standards. The tender was published on 7th June 2021, with a submission deadline of 7th July 2021, and the contract is set to commence on 1st February 2022 and conclude by 31st January 2027. The project is located in Cambridge, East of England, with a total budget of £450,000. This tender presents significant opportunities for businesses specialising in IT services, data analysis, and customer feedback systems. Companies that are adept in providing electronic platforms for patient experience management and can demonstrate their capability in conducting surveys and audits will be particularly well-suited to compete. The open procedure format of the procurement means that a diverse array of suppliers, including SMEs, are encouraged to participate, thus facilitating a competitive bidding environment that can drive innovation and growth in the provision of healthcare services. ## Notice Cambridge University Hospitals NHS Foundation Trust is seeking a suitably qualified provider of a fully hosted electronic patient experience platform for the purpose of gathering, analysing and reporting patient feedback, and conducting ward audits to improve patients' experience, staff experience and standards of care. This will also include the facility to deliver the Friends and Family Test (FFT), as well as other local patient and staff experience surveys and audits, and also Doctors revalidation. Additional information: The code assigned to this tender within the tendering portal is itt_2206 Suppliers Instructions How to Express Interest in this Tender~: 1. Register your company on the eSourcing portal (this is only required once) - using the following hyper-link https://cuh.bravosolution.co.uk/web_cuh/login.html and click the link to register - Accept the terms and conditions and click 'continue' - Enter your correct business and user details - Note the username you chose and click 'Save' when complete - You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) - Click on the relevant PQQ/ ITT to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box 3. Responding to the tender - Click 'My Response' under 'PQQ/ ITT Detail ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/77d35a35-a74d-4d67-bed5-3a89e01f1e37 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Jun 2021 | | Submission deadline | 7 Jul 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Feb 2022 - 31 Jan 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £450,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST | | Locality | CAMBRIDGE | | Post town | Cambridge | | Postcode | CB2 0QQ | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH4 Cambridgeshire and Peterborough | | ITL 3 | TLH42 Cambridgeshire CC | | Local authority | Cambridge | | Electoral ward | Queen Edith's | | Westminster constituency | South Cambridgeshire | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342310 - Customer survey services ## Release History - 7 Jun 2021 at 12:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/77d35a35-a74d-4d67-bed5-3a89e01f1e37 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/77d35a35-a74d-4d67-bed5-3a89e01f1e37 7th June 2021 - Opportunity notice on Contracts Finder ## Notice URLs - https://cuh.bravosolution.co.uk/web_cuh/login.html ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-42322b2b-3664-49c8-a736-7db6cfbd2faf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-42322b2b-3664-49c8-a736-7db6cfbd2faf.json.