---
title: "DFT T-TEAR Lot 2 Framework / PJ445 Target Customer Experience Development - Customer Experience Research"
ocid: "ocds-b5fd17-42363a9b-adc8-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-42363a9b-adc8-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-42363a9b-adc8-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-42363a9b-adc8-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS AGENCY"
published: "2016-11-18"
---

# DFT T-TEAR Lot 2 Framework / PJ445 Target Customer Experience Development - Customer Experience Research

Buyer: HIGHWAYS AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-42363a9b-adc8-11e6-9901-0019b9f3037b

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## Summary

The Highways Agency has completed a tender for the "DFT T-TEAR Lot 2 Framework / PJ445 Target Customer Experience Development - Customer Experience Research", classified under civil engineering consultancy services. This procurement, which employed a selective (restricted) method, had a contract value of £82,082.81 and was awarded on the 18th of March, 2015, following a tender period that ended on the same date. The contract has a duration from the 18th of March 2015 to the 31st of May 2015, and the delivery addresses included locations across British Overseas Territories, the Channel Islands, Europe, the Isle of Man, and the United Kingdom.

This tender presents a valuable opportunity for firms specialising in civil engineering consultancy services, particularly those with expertise in customer experience research and development. Businesses that are well-positioned to compete include large consultancies capable of delivering comprehensive insights into target customer experiences. Engaging in this tender could facilitate growth for qualified suppliers, such as those with significant infrastructure project experience, enabling them to expand their portfolios within the public sector.

## Notice

Improve our understanding of the Target Customer Experience and help develop our Customer Proposition.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e6f0282f-1439-4672-9deb-fb57ba31b069 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 18 Mar 2015 |
| Future notice date | Not specified |
| Award date | 18 Mar 2015 |
| Contract period | 18 Mar 2015 - 31 May 2015 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £82,082 |
| Lots value | Not specified |
| Awards value | £82,082 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS AGENCY |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS11 9AT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Beeston & Holbeck |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | ARUP / URS JV; LENS-TECH |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311000 - Civil engineering consultancy services

## Release History

- 18 Nov 2016 at 20:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e6f0282f-1439-4672-9deb-fb57ba31b069

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e6f0282f-1439-4672-9deb-fb57ba31b069
  23rd March 2015 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-42363a9b-adc8-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-42363a9b-adc8-11e6-9901-0019b9f3037b.json.