---
title: "Telephone System"
ocid: "ocds-b5fd17-423a4c58-f027-4971-9bf9-6e9747eb24e9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-423a4c58-f027-4971-9bf9-6e9747eb24e9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-423a4c58-f027-4971-9bf9-6e9747eb24e9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-423a4c58-f027-4971-9bf9-6e9747eb24e9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EAST DURHAM COLLEGE"
published: "2021-05-10"
---

# Telephone System

Buyer: EAST DURHAM COLLEGE  
Current stage: Award  
OCID: ocds-b5fd17-423a4c58-f027-4971-9bf9-6e9747eb24e9

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## Summary

East Durham College is undertaking a tender process for a Telephone System to enhance its communication infrastructure. This procurement, classified under the telephone network equipment sector, has a contract value of £300,000 and aims to secure a provider for the installation, maintenance, and support services for a five-year period with a one-year extension option. The tender was published on 17th March 2021, and interested providers were required to submit their proposals by 9th April 2021. The contract will cover services across multiple locations in the North East of England, involving around 450 handsets with provisions for additional units as necessary.

This tender presents an excellent opportunity for businesses involved in telecommunications services, particularly those specialising in managed VoIP solutions, installation, and setup of telephony systems. Companies that can demonstrate experience with similar contracts and offer competitive pricing structures, along with the capability for seamless migration from existing systems, will be well-positioned to compete. The requirement for a robust, modern cloud-based telephone system allows for participation from small and medium-sized enterprises (SMEs) that can provide dedicated support and maintenance solutions tailored to the needs of educational institutions.

## Notice

East Durham College is looking to secure one organisation to provide the installation, maintenance and support service of a telephone system (including call charges) for the period of 5 years with an option to extend for one year. East Durham College is committed to utilisation of a variety of technology solutions to improve efficiency and minimise costs. The technology deployed must be able to meet the information flow between the organisation and its geographically dispersed operations. Project Deliverables A managed VoIP telephony service with an agreed number of handsets Single provider for all services/equipment Single monthly bill and relevant monitoring, management and reporting Migration of service from existing supplier (if required) including the management of any third parties required to deliver the service Full installation and transitions services Choice of devices, value for money solutions Support and maintenance Services Existing Telephone System Contract The existing telephone contract is due for renewal We currently have 2 Mitel telephone systems, one located at our main campus in Peterlee that is also used at our secondary Peterlee campus and one at our Houghall Campus in Durham. We have around 420 lines split between 3 campuses. Each site is linked via a leased line which provides voice and data separate to this contract. We also have several satellite sites that are currently not connected in any way to the main campus. The sites on which the telephone systems are hosted currently have ISDN for outside lines. Each site in turn is linked internally with a leased line one of 100mb capacity and the other of 1gb capacity. East Durham College requires a modern cloud based telephone system that workers can use both on and off site either by an app on a mobile device or via a software phone. The college requires 450 handsets with the option of extending to 500 at a later date. We also require a block of 100 additional numbers from commencement of contract. In addition, several satellite sites require handsets/softphones with no more than 30 users. A call package is required for each user also. Tenderers should be able to provide a dedicated point of contact or account manager who can deal with faults, queries, upgrades, support etc Those quoting, or their providers, should be prepared to allow an acceptable test period of 2 weeks during which the service will be confirmed satisfactory. Should the service or coverage fail to be satisfactory East Durham College shall have the right to cease the agreement forthwith at no cost or detriment to the College. Tenders and all associated documentation must be emailed to joanne.wilson@eastdurham.ac.uk "Tender for Telephone System" MUST be stated in subject box.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d3893e56-d352-4864-8ed8-8776744d3f07 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 May 2021 |
| Submission deadline | 9 Apr 2021 |
| Future notice date | Not specified |
| Award date | 3 May 2021 |
| Contract period | 18 Jul 2021 - 20 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £99,285 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST DURHAM COLLEGE |
| Locality | PETERLEE |
| Post town | Sunderland |
| Postcode | SR8 2RN |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Peterlee West |
| Westminster constituency | Easington |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FOCUS 4 U |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 45 - Construction work
- 50 - Repair and maintenance services
- 51 - Installation services (except software)
- 64 - Postal and telecommunications services

### Codes

- 32429000 - Telephone network equipment
- 32550000 - Telephone equipment
- 45314000 - Installation of telecommunications equipment
- 50334100 - Repair and maintenance services of line telephony equipment
- 50334110 - Telephone network maintenance services
- 50334120 - Upgrade services of telephone switching equipment
- 50334130 - Repair and maintenance services of telephone switching apparatus
- 50334140 - Repair and maintenance services of telephone sets
- 51330000 - Installation services of radiotelephony apparatus
- 64214000 - Dedicated-business telephone network services
- 64215000 - IP telephone services

## Release History

- 10 May 2021 at 15:42 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d3893e56-d352-4864-8ed8-8776744d3f07
- 5 May 2021 at 09:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d3893e56-d352-4864-8ed8-8776744d3f07
- 25 Mar 2021 at 10:27 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/26faa33e-3eb1-4101-a947-c3018bc52e54
- 17 Mar 2021 at 17:07 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/26faa33e-3eb1-4101-a947-c3018bc52e54
- 17 Mar 2021 at 15:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/26faa33e-3eb1-4101-a947-c3018bc52e54

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d3893e56-d352-4864-8ed8-8776744d3f07
  10th May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/26faa33e-3eb1-4101-a947-c3018bc52e54
  25th March 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e81e266d-6814-4472-b155-7288bdb0bcd1
  ITT Documents
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/738d09bd-246f-4ca3-a29d-6636341625f3
  Clarifications

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-423a4c58-f027-4971-9bf9-6e9747eb24e9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-423a4c58-f027-4971-9bf9-6e9747eb24e9.json.