---
title: "IT Services Assistant"
ocid: "ocds-b5fd17-42427d91-093d-4b90-8579-33eb23c44dc4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-42427d91-093d-4b90-8579-33eb23c44dc4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-42427d91-093d-4b90-8579-33eb23c44dc4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-42427d91-093d-4b90-8579-33eb23c44dc4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SURREY COUNTY COUNCIL"
published: "2022-11-30"
---

# IT Services Assistant

Buyer: SURREY COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-42427d91-093d-4b90-8579-33eb23c44dc4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-42427d91-093d-4b90-8579-33eb23c44dc4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-42427d91-093d-4b90-8579-33eb23c44dc4.json)

## Summary

The Surrey County Council has awarded a contract for IT Services Assistant to ICS.AI LTD. The procurement was conducted through a selective method as a call-off from a framework agreement. The contract value is £106,410 GBP, with a contract period from July 1, 2021, to October 26, 2022. The tender opportunity was located in the South East region of the United Kingdom and falls under the services category.

This tender for IT Services Assistant from Surrey County Council provides growth opportunities for businesses, especially those involved in IT services such as consulting, software development, and internet support. Small and medium-sized enterprises (SMEs) are well-suited to compete for this contract. The procurement stage has been completed, presenting a chance for businesses to engage with Surrey County Council and demonstrate their capabilities in AI technology and self-service IT support.

## Notice

AI Technology and self-service to improve IT support 24/7 while reducing service delivery costs. Solution to allow users to log tickets, check for updates and order equipment via natural language and chat.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8624cea0-995c-4d93-a4a8-a2800c8a63a7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Nov 2022 |
| Submission deadline | 31 May 2021 |
| Future notice date | Not specified |
| Award date | 29 Jun 2021 |
| Contract period | 30 Jun 2021 - 26 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £106,410 |
| Lots value | Not specified |
| Awards value | £54,410 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY COUNTY COUNCIL |
| Locality | REIGATE |
| Post town | Redhill |
| Postcode | RH2 8EF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Reigate and Banstead |
| Electoral ward | South Park & Woodhatch |
| Westminster constituency | Reigate |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICS.AI |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Nov 2022 at 17:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8624cea0-995c-4d93-a4a8-a2800c8a63a7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8624cea0-995c-4d93-a4a8-a2800c8a63a7
  30th November 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-42427d91-093d-4b90-8579-33eb23c44dc4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-42427d91-093d-4b90-8579-33eb23c44dc4.json.