---
title: "Contact Centre Workforce Management Solution"
ocid: "ocds-b5fd17-424cad17-1ae3-4c0b-881e-27a107f2127d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-424cad17-1ae3-4c0b-881e-27a107f2127d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-424cad17-1ae3-4c0b-881e-27a107f2127d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-424cad17-1ae3-4c0b-881e-27a107f2127d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INFORMATION COMMISSIONER'S OFFICE"
published: "2022-10-19"
---

# Contact Centre Workforce Management Solution

Buyer: INFORMATION COMMISSIONER'S OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-424cad17-1ae3-4c0b-881e-27a107f2127d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-424cad17-1ae3-4c0b-881e-27a107f2127d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-424cad17-1ae3-4c0b-881e-27a107f2127d.json)

## Summary

The Information Commissioner's Office recently awarded a contract for a "Contact Centre Workforce Management Solution" valued at £602,571.2. The procurement method used was "selective" as a call-off from a CCS framework. The contract period is from 25th July 2022 to 24th July 2024. The location for delivery is in the North West region of the United Kingdom.

This tender presents growth opportunities for businesses, particularly software and information systems providers, as well as workforce management solution companies. The contracting authority, the Information Commissioner's Office, seeks to engage SMEs and VCSEs in this service-oriented procurement process. Businesses well-suited to compete for this opportunity are those able to deliver services in the specified location and within the defined contract period.

## Notice

Call Off from CCS framework Network Services (RM3808) Workforce Management Solution for ICO contact centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7c71b3d0-6ea2-464d-8a4b-fef5ba8059c4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Oct 2022 |
| Submission deadline | 24 Jul 2022 |
| Future notice date | Not specified |
| Award date | 28 Jul 2022 |
| Contract period | 24 Jul 2022 - 24 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £602,571 |
| Lots value | Not specified |
| Awards value | £602,571 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INFORMATION COMMISSIONER'S OFFICE |
| Locality | WILMSLOW |
| Post town | Stockport |
| Postcode | SK9 5AF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD62 Cheshire East |
| Local authority | Cheshire East |
| Electoral ward | Wilmslow West and Chorley |
| Westminster constituency | Tatton |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GCI NETWORK SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Oct 2022 at 13:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7c71b3d0-6ea2-464d-8a4b-fef5ba8059c4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7c71b3d0-6ea2-464d-8a4b-fef5ba8059c4
  19th October 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-424cad17-1ae3-4c0b-881e-27a107f2127d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-424cad17-1ae3-4c0b-881e-27a107f2127d.json.