--- title: "Transitional Guidance - Support Helpline" ocid: "ocds-b5fd17-426cc49a-f2ae-4ab5-8b71-3da7cc4f468a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-426cc49a-f2ae-4ab5-8b71-3da7cc4f468a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-426cc49a-f2ae-4ab5-8b71-3da7cc4f468a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-426cc49a-f2ae-4ab5-8b71-3da7cc4f468a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS ENGLAND" published: "2021-11-22" --- # Transitional Guidance - Support Helpline Buyer: NHS ENGLAND Current stage: Tender OCID: ocds-b5fd17-426cc49a-f2ae-4ab5-8b71-3da7cc4f468a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-426cc49a-f2ae-4ab5-8b71-3da7cc4f468a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-426cc49a-f2ae-4ab5-8b71-3da7cc4f468a.json) ## Summary The NHS England is currently seeking suppliers for a dedicated helpline to support prototype dental practices, commissioners, and patients as they transition back to their underlying contracts. This tender, titled "Transitional Guidance - Support Helpline," is classified under health services and carries a budget of £110,000. The procurement method employed is a limited competitive quotation, and the tender period will end on 6 December 2021, with the contract commencing on 7 December 2021 and lasting until 30 June 2022. The location for delivering services is within England, specifically Leeds (LS2 7PD). This procurement presents a significant opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations that can demonstrate the required skills and experience in providing helpline services. Businesses with prior experience in health services, particularly those focused on dental care or patient support, would be well-suited to compete for this contract, enabling them to expand their service offerings and contribute positively to the healthcare transition process in the NHS. ## Notice The Authority is looking for a Supplier for the provision of a dedicated helpline, consisting of telephone and email support and available for: prototype practices, commissioners, and patients. Background Information: The Department of Health and Social Care (DHSC) announced on 14 October 2021 that the National Health Service (Dental Services) (Prototype Agreements) 2015 regulations will fall on 31 March 2022. There are currently 99 high street dental practices and 3 community dental services that are operating under these regulations. These contracts will by default revert to their underlying General Dental Service (GDS) contract and Personal dental service (PDS) agreement contractual terms and conditions. Many of these contracts have operated within the prototype programme longer than they have operated within the UDA system. As a consequence of a changed way of working NHS England and NHS Improvement (NHSE/I) recognises that prototype practices, practice staff, patients and commissioners will need support across the transition period as practices prepare to revert to their underlying GDS/PDS agreements. In order to reduce practice burden and ensure smooth transition for patients, commissioners and contractors NHSE/I are seeking to mobilise a dedicated helpline, consisting of telephone and email support and available for: prototype practices, commissioners and patients from December 2021 - 30 June 2022. Essential Skills Deliverables: Bidders will need to demonstrate their skills, experiences, and ability to deliver the specification and value for money through a quality element of the scoring and bid evaluation process. Deliverables: Mobilise and deliver a dedicated helpline, consisting of telephone and email support and available for: prototype practices, commissioners, and patients from December 2021 - 30 June 2022 Please apply here: https://health-family.force.com/s/Welcome ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fa3b81b4-79ea-4a64-818f-d6f6bea25374 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Competitive quotation (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Nov 2021 | | Submission deadline | 6 Dec 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 20 Dec 2021 - 30 Jun 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £110,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ENGLAND | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS2 7PD | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services ## Release History - 22 Nov 2021 at 16:56 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/fa3b81b4-79ea-4a64-818f-d6f6bea25374 - 22 Nov 2021 at 16:48 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b3445de9-fed4-4688-9f8e-428501dd3b0a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/fa3b81b4-79ea-4a64-818f-d6f6bea25374 22nd November 2021 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/b3445de9-fed4-4688-9f8e-428501dd3b0a 22nd November 2021 - Opportunity notice on Contracts Finder ## Notice URLs - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-426cc49a-f2ae-4ab5-8b71-3da7cc4f468a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-426cc49a-f2ae-4ab5-8b71-3da7cc4f468a.json.