---
title: "Managed Helpdesk Service"
ocid: "ocds-b5fd17-42abdb08-6f65-4ec3-9a99-94ea0f144a05"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-42abdb08-6f65-4ec3-9a99-94ea0f144a05"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-42abdb08-6f65-4ec3-9a99-94ea0f144a05.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-42abdb08-6f65-4ec3-9a99-94ea0f144a05.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2026-04-02"
---

# Managed Helpdesk Service

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-42abdb08-6f65-4ec3-9a99-94ea0f144a05

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-42abdb08-6f65-4ec3-9a99-94ea0f144a05)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-42abdb08-6f65-4ec3-9a99-94ea0f144a05.json)

## Summary

UK Shared Business Services Limited has awarded a contract for a Managed Helpdesk Service under the G-Cloud 14 Framework. The procurement process followed a selective method, specifically a call-off from a framework agreement. This award, dated 20 March 2026, marks the procurement stage as complete, with the contract commencing on 7 April 2026 and concluding on 6 April 2029. Located in Swindon, England, the contract pertains to systems and technical consultancy services, classified under CPV 72220000, with an estimated value of £111,600. The requirement was for consultancy and technical assistance on a managed service platform, suitable for SMEs, not VCSE entities, with the delivery address designated in postal code NG12 5GG.

This contract award presents opportunities for SMEs specialised in systems and technical consultancy services to contribute innovative solutions within the managed service domain. Businesses possessing expertise in IT consultancy and helpdesk management, particularly those familiar with framework agreements, will find this contract beneficial. FullProxy Ltd, an SME based in Glasgow, has been selected as the supplier, demonstrating the potential for small enterprises to secure substantial government contracts and expand their operations by addressing public sector needs in the domain of managed services.

## Notice

***Please note this is an award notice, not a call for competition*** UK Research and Innovation had a requirement for Managed Service Platform - consultancy and technical assistance. This Call Off contract has been sourced via a longlist shortlist exercise on the G-Cloud 14 Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5cfbcef9-cf86-4457-b220-b9bd3491cfe9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Apr 2026 |
| Submission deadline | 19 Mar 2026 |
| Future notice date | Not specified |
| Award date | 20 Mar 2026 |
| Contract period | 20 Mar 2026 - 6 Apr 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £111,600 |
| Lots value | Not specified |
| Awards value | £111,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FL |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FULLPROXY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72220000 - Systems and technical consultancy services

## Release History

- 2 Apr 2026 at 13:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5cfbcef9-cf86-4457-b220-b9bd3491cfe9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5cfbcef9-cf86-4457-b220-b9bd3491cfe9
  2nd April 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-42abdb08-6f65-4ec3-9a99-94ea0f144a05. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-42abdb08-6f65-4ec3-9a99-94ea0f144a05.json.