---
title: "Digital Insight for Customer Services and Customer Insight"
ocid: "ocds-b5fd17-42ad342d-f5c0-4d78-af23-1cb08969899e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-42ad342d-f5c0-4d78-af23-1cb08969899e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-42ad342d-f5c0-4d78-af23-1cb08969899e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-42ad342d-f5c0-4d78-af23-1cb08969899e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MCA - MARITIME AND COASTGUARD AGENCY"
published: "2025-04-01"
---

# Digital Insight for Customer Services and Customer Insight

Buyer: MCA - MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-42ad342d-f5c0-4d78-af23-1cb08969899e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-42ad342d-f5c0-4d78-af23-1cb08969899e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-42ad342d-f5c0-4d78-af23-1cb08969899e.json)

## Summary

The Maritime and Coastguard Agency (MCA), located in Southampton, England, has completed the procurement process for the provision of digital insight licences to enhance customer service and insight. This tender, titled "Digital Insight for Customer Services and Customer Insight," falls under the market research services industry category. The procurement was conducted through a selective method, specifically a call-off from a framework agreement. The tender closed on 20th March 2025, with the contract running from 1st April 2025 to 31st March 2028. Gartner U.K. Limited, a large-scale supplier based in Egham, Surrey, was awarded the contract valued at £144,600.

This procurement presents significant opportunities for businesses specialising in market research services, particularly those providing digital tools and solutions for customer insights. Small and medium-sized enterprises (SMEs) are encouraged to engage in such tenders, offering them the potential to expand their service offerings and client base through high-value contracts. The MCA's focus on enhanced customer service tools indicates a continual demand for innovative solutions in this sector, creating avenues for growth for technology providers and consultancies adept in market research and customer service analytics.

## Notice

Provision of 2 x licences to gain access to customer service insight.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d9db288d-0769-47f5-870b-0018ac8bf8db |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Apr 2025 |
| Submission deadline | 20 Mar 2025 |
| Future notice date | Not specified |
| Award date | 20 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £144,600 |
| Lots value | Not specified |
| Awards value | £144,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MCA - MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GARTNER |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 1 Apr 2025 at 08:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d9db288d-0769-47f5-870b-0018ac8bf8db

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d9db288d-0769-47f5-870b-0018ac8bf8db
  1st April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-42ad342d-f5c0-4d78-af23-1cb08969899e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-42ad342d-f5c0-4d78-af23-1cb08969899e.json.