---
title: "Provision of an independent complaints adjudication service for OFSTED"
ocid: "ocds-b5fd17-42ce5f3f-e442-4762-a29f-f85be4d35b79"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-42ce5f3f-e442-4762-a29f-f85be4d35b79"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-42ce5f3f-e442-4762-a29f-f85be4d35b79.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-42ce5f3f-e442-4762-a29f-f85be4d35b79.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2021-12-03"
---

# Provision of an independent complaints adjudication service for OFSTED

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Tender  
OCID: ocds-b5fd17-42ce5f3f-e442-4762-a29f-f85be4d35b79

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## Summary

The Department for Education is seeking an independent adjudication service to handle complaints related to OFSTED's operations. This tender, titled "Provision of an independent complaints adjudication service for OFSTED", falls under the education and training services category. The procurement process is currently in the Tender stage, with the deadline for submissions set for 23rd December 2021. The contract period is expected to commence on 1st April 2022 and will last until 31st March 2026. The procurement method employed is an open procedure, with a total estimated value of £83,000.

This opportunity presents significant potential for business growth, particularly for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) experienced in providing adjudication or conflict resolution services. Companies with expertise in handling educational complaints, offering independent oversight, and delivering comprehensive reporting would be particularly well-suited to compete for this contract. Engaging in this process could enhance capabilities and expand networks within the public sector.

## Notice

The Department for Education (DfE) require a supplier to provide an independent adjudication service in relation to OFSTED's handling of complaints including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint and publication of an annual report. The Adjudication Service is independent of OFSTED. Conclusions and the recommendations are independent of both departments (OFSTED and DfE). Additional information: The Department for Education are looking to appoint a provider of .independent complaints adjudication service for OFSTED. To view further information about this opportunity Tenderers will need to register on our e-Tendering system, Jaggaer to view all the ITT Documentation using the following link: https://education.app.jaggaer.com For any assistance required in registering please contact the Jaggaer helpdesk: help_UK@jaggaer.com

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5758a047-8bed-40f0-a94a-d141cdb3e994 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Dec 2021 |
| Submission deadline | 23 Dec 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2022 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £83,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 3 Dec 2021 at 09:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5758a047-8bed-40f0-a94a-d141cdb3e994

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5758a047-8bed-40f0-a94a-d141cdb3e994
  3rd December 2021 - Opportunity notice on Contracts Finder

## Notice URLs

- https://education.app.jaggaer.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-42ce5f3f-e442-4762-a29f-f85be4d35b79. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-42ce5f3f-e442-4762-a29f-f85be4d35b79.json.