---
title: "Call Centre for Clearing Operation and Marketing Campaigns"
ocid: "ocds-b5fd17-42d91478-cab4-478e-890f-40c8124d6ba0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-42d91478-cab4-478e-890f-40c8124d6ba0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-42d91478-cab4-478e-890f-40c8124d6ba0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-42d91478-cab4-478e-890f-40c8124d6ba0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF BEDFORDSHIRE"
published: "2022-04-22"
---

# Call Centre for Clearing Operation and Marketing Campaigns

Buyer: UNIVERSITY OF BEDFORDSHIRE  
Current stage: Award  
OCID: ocds-b5fd17-42d91478-cab4-478e-890f-40c8124d6ba0

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## Summary

The University of Bedfordshire is seeking a supplier for a call centre to support its internal operations and marketing campaigns. This tender, titled "Call Centre for Clearing Operation and Marketing Campaigns," falls under the services category, specifically focusing on call centre operations. The procurement method used is an open procedure, and the tender period has already concluded as of 12 April 2022. The contract is set to commence on 18 August 2022 and will run until 15 September 2022, with the contract valued at approximately £17,781.36.

This opportunity presents a significant avenue for business growth, particularly for SMEs experienced in call centre operations, business continuity, and inbound/outbound communication strategies. Companies located in the UK have a competitive edge, as attendance on-site may be required on short notice. Businesses with proven track records in providing effective call handling and marketing support services are encouraged to explore this opportunity.

## Notice

The University requires a call centre to act as an extension to our internal operation and to support marketing campaign activity. The requirements are split between three individual projects: * Business Continuity * Out of hours inbound call handling * Outbound Call Campaign Further information on each element of the project can be obtained through David Seaton, Assistant Director: Recruitment and Admissions. Suppliers must be based in the UK as there is a requirement to attend site urgently within a short timescale in some instances. This is a mandatory requirement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/89abecb2-36e7-4d03-aa0c-9748244a1308 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Apr 2022 |
| Submission deadline | 12 Apr 2022 |
| Future notice date | Not specified |
| Award date | 21 Apr 2022 |
| Contract period | 17 Aug 2022 - 15 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £17,781 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF BEDFORDSHIRE |
| Locality | LUTON |
| Post town | Luton |
| Postcode | LU1 3JU |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH21 Luton |
| Local authority | Luton |
| Electoral ward | Central |
| Westminster constituency | Luton South and South Bedfordshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 22 Apr 2022 at 09:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/89abecb2-36e7-4d03-aa0c-9748244a1308
- 15 Mar 2022 at 15:38 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1cf698c8-5796-42f1-bbfa-8a634212caab

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/89abecb2-36e7-4d03-aa0c-9748244a1308
  22nd April 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/1cf698c8-5796-42f1-bbfa-8a634212caab
  15th March 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.beds.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-42d91478-cab4-478e-890f-40c8124d6ba0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-42d91478-cab4-478e-890f-40c8124d6ba0.json.