--- title: "Tenant Satisfaction Measures - Perception Surveys" ocid: "ocds-b5fd17-42f339f1-a207-4059-8d4c-e21c00861138" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-42f339f1-a207-4059-8d4c-e21c00861138" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-42f339f1-a207-4059-8d4c-e21c00861138.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-42f339f1-a207-4059-8d4c-e21c00861138.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CURO GROUP" published: "2025-02-21" --- # Tenant Satisfaction Measures - Perception Surveys Buyer: CURO GROUP Current stage: Tender OCID: ocds-b5fd17-42f339f1-a207-4059-8d4c-e21c00861138 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-42f339f1-a207-4059-8d4c-e21c00861138) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-42f339f1-a207-4059-8d4c-e21c00861138.json) ## Summary Curo Group, a provider of social housing, is inviting bids for a contract titled "Tenant Satisfaction Measures - Perception Surveys". This procurement falls under the industry category of Market and economic research, polling, and statistics, specifically focusing on data collection, collation services, and customer satisfaction surveys. The procurement process is currently at the tender stage, with documents available until 14 March 2025. The contract is based in Bath (BA2 1EP) and is valued between £100,000 and £140,000 for an initial two-year term, with a potential one-year extension. The contract period is from 19 May 2025 to 19 May 2027. This tender represents a significant opportunity for businesses experienced in providing services to social housing clients, particularly those familiar with the Tenant Satisfaction Measures regulations. Small and medium-sized enterprises (SMEs) are encouraged to apply, given the open procurement method utilised by Curo Group. By securing this contract, a business can enhance its portfolio and reputation in the social housing sector, potentially leading to further opportunities within this niche market. Suitable candidates will possess robust knowledge of the industry's regulatory requirements and demonstrate a proven track record in client satisfaction surveys and associated data services. ## Notice Curo are inviting bids for a single contractor to carry out tenant perception surveys as part of Curo's regulatory requirements under the Tenant Satisfaction Measures (TSM). Curo is a registered provider of social housing and as such the successful contractor shall have experience of working with social housing clients, in addition to having robust knowledge of the TSM requirements under the Transparency, Influence and Associability Standard. This contract shall be let on an initial term of two (2) years with an optional one (1) year extension. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until. Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal. Once you have registered and expressed interest in the project, all applicable documents are normally published to the secure area within 24 hours (via clicking on 'My Tenders'). If after this time you have not received your email advising the tender documents have been published to the secure area, then contact the Procurement Team by sending a message through the correspondence function. An email will be sent to the 'Publish Email' address supplied at registration when the documents have been published. You will then be able to login to the secure area and download/view the tender documents. Submissions must be made via the web site. All documents should be uploaded to the website, then be sure to press the Red button 'Submit Return' (You may need to scroll the screen down to see this button). You will then receive a receipt (print & retain a copy of this receipt and this is your confirmation of your submission). The tender status will then confirm your documents have been submitted. System Guidance is available at:-https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview or via the In-tend Support Desk (number located in 'Help' section). Please Note: Documents will be published automatically to the secure area on the e-tendering website following an expression of interest. Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/edd24ac9-e667-40c9-a647-231f4a548d9c | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Feb 2025 | | Submission deadline | 14 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 19 May 2025 - 19 May 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £140,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CURO GROUP | | Locality | BATH | | Post town | Bath | | Postcode | BA2 1EP | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire | | Local authority | Bath and North East Somerset | | Electoral ward | Westmoreland | | Westminster constituency | Bath | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72314000 - Data collection and collation services - 79300000 - Market and economic research; polling and statistics - 79342311 - Customer satisfaction survey ## Release History - 21 Feb 2025 at 11:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/edd24ac9-e667-40c9-a647-231f4a548d9c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/edd24ac9-e667-40c9-a647-231f4a548d9c 21st February 2025 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/curo/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-42f339f1-a207-4059-8d4c-e21c00861138. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-42f339f1-a207-4059-8d4c-e21c00861138.json.