---
title: "GB-Darlington: Interactive Voice Recognition Review Services"
ocid: "ocds-b5fd17-436711cb-3364-4309-b9ae-3b4f03e15edd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-436711cb-3364-4309-b9ae-3b4f03e15edd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-436711cb-3364-4309-b9ae-3b4f03e15edd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-436711cb-3364-4309-b9ae-3b4f03e15edd.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "STUDENT LOANS COMPANY"
published: "2020-01-16"
---

# GB-Darlington: Interactive Voice Recognition Review Services

Buyer: STUDENT LOANS COMPANY  
Current stage: Tender  
OCID: ocds-b5fd17-436711cb-3364-4309-b9ae-3b4f03e15edd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-436711cb-3364-4309-b9ae-3b4f03e15edd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-436711cb-3364-4309-b9ae-3b4f03e15edd.json)

## Summary

The procurement process for "Interactive Voice Recognition Review Services" is being conducted by the Student Loans Company (SLC) in the telecommunications consultancy industry. The tender has been published on 16th January 2020 and is currently at the tender stage, with submissions due by 22nd January 2020 at 23:59:59. The services required will be delivered in the North East region of the United Kingdom, with a project value set between £50,000 and £100,000. The procurement method being employed is an open procedure, allowing a wide range of suppliers to participate.

This tender presents significant opportunities for small and medium enterprises (SMEs) that specialise in telecommunications consultancy services. Businesses that can offer innovative voice recognition technologies or consultancy services aligned with the SLC's branding and operational requirements could stand out as competitive bidders. Given the focus on SMEs, there is an encouraging environment for business growth, especially for companies seeking to expand their government contracting experience in the telecommunications sector.

## Notice

This ITT relates to the procurement of IVR Review Services in line with SLC's brand and subsequent Voice Recording Delivery to support SLC's suite of IVRs. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d8007609-e2a5-4e7e-9018-40158a920370 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jan 2020 |
| Submission deadline | 22 Jan 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 14 Mar 2020 - 13 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71316000 - Telecommunication consultancy services

## Release History

- 16 Jan 2020 at 11:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d8007609-e2a5-4e7e-9018-40158a920370

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d8007609-e2a5-4e7e-9018-40158a920370
  16th January 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Darlington:-Interactive-Voice-Recognition-Review-Services/U67RSM378P
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-436711cb-3364-4309-b9ae-3b4f03e15edd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-436711cb-3364-4309-b9ae-3b4f03e15edd.json.