---
title: "Provision of NHS Independent Health Complaints Advocacy Service - AWARD"
ocid: "ocds-b5fd17-4381be87-2739-40aa-9a8c-ca0a0d3eeb86"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-4381be87-2739-40aa-9a8c-ca0a0d3eeb86"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-4381be87-2739-40aa-9a8c-ca0a0d3eeb86.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-4381be87-2739-40aa-9a8c-ca0a0d3eeb86.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HAMPSHIRE COUNTY COUNCIL"
published: "2018-09-04"
---

# Provision of NHS Independent Health Complaints Advocacy Service - AWARD

Buyer: HAMPSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-4381be87-2739-40aa-9a8c-ca0a0d3eeb86

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-4381be87-2739-40aa-9a8c-ca0a0d3eeb86)  
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## Summary

The Hampshire County Council is seeking qualified providers for the NHS Independent Health Complaints Advocacy Service. This procurement process is currently in the Award stage, having concluded the tender period on 20th July 2018. The contract, valued at £355,000, is set to commence on 1st October 2018 and will last for an initial 18 months, concluding on 31st March 2020. The service is classified under health services and is located in the South East region of the United Kingdom, specifically addressing the postal code SO23 8UJ. This procurement was conducted through an open procedure via the e-tendering system, In-tend.

This contract presents an excellent opportunity for organisations involved in health advocacy and related services, particularly small and medium-sized enterprises (SMEs) and voluntary community and social enterprises (VCSEs). Providers who have expertise in delivering advocacy services, particularly within the health sector, will find this tender particularly relevant. Engaging in this procurement may allow businesses to enhance their profile, expand their capabilities, and potentially form partnerships with the Hampshire County Council and other service providers in the region.

## Notice

The Council is seeking a suitably qualified and experienced provider to deliver an NHS Independent Health Complaints Advocacy Service for the Hampshire County Council area. The procurement is for an initial 18 month contract period with the aim that the contract ends in line with other Advocacy Services contracts, in order to facilitate the opportunity to procure a single Advocacy Services contract for the Hampshire County Council area. This procurement will be undertaken using our e-tendering system (In-tend) which can be found at: https://in-tendhost.co.uk/hampshire. Tenderers are required to register their company details on In-tend. No charge is made for registration or access to this system. Full details and user guides on how to register and operate the system are available via the link https://in-tendhost.co.uk/hampshire/ under the HELP tab. If you are not currently a registered supplier please register your company via the Company Details Tab at the top of the screen. Please note the email address used when registering as a new supplier should be for the person who will deal with the tender, as login details, subsequent messages and tender documents will be automatically sent to this email address. Please ensure the email account registered on this system is regularly monitored. You may register more than one user per organisation against your account. Once you have registered, or if you already are a registered supplier, please Log On. Once in the website, click on Tenders on the top bar, scroll down to Current and then search for the title of this project for further information. If you wish to express interest please click on Express Interest. Tender documents will then be available for download. How to submit a tender using the In-tend web site: Log into the In-tend website. Once you have Expressed an Interest, the tender documents can be found in your My Tenders folder. Once you have located the tender you require, click on the View Details button of this project then click on the ITT Documents Tab. Scroll down the page to where it says Tender Documents Received and view all tender documents received. Click on the View button. Download the documents as required. If we have chosen to use an interactive questionnaire, this will be located under My Tender Return. This will vary depending on the tender. When you have completed your tender, scroll down to the Attach Documents button and search for your saved document/s. Upload the documents back on to the website and click on the Red Submit Return Button. This will submit your tender. If successfully uploaded, the system will issue a confirmation receipt. If you cannot see the receipt due to Popup Blocker you will be able to view the receipt on the History Tab. Documents must be uploaded using Word/Excel or PDF format. Opting In and Out Please note you are required to 'Opt In' before you can access the 'My t...

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/47283be8-9294-4b46-a580-c2f455306d1d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Sep 2018 |
| Submission deadline | 20 Jul 2018 |
| Future notice date | Not specified |
| Award date | 3 Sep 2018 |
| Contract period | 30 Sep 2018 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £355,000 |
| Lots value | Not specified |
| Awards value | £1 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HAMPSHIRE COUNTY COUNCIL |
| Locality | HAMPSHIRE |
| Post town | Southampton |
| Postcode | SO23 8UJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Winchester |
| Electoral ward | St Michael |
| Westminster constituency | Winchester |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HAMPSHIRE ADVOCACY COMMUNITY INTEREST |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services
- 85140000 - Miscellaneous health services

## Release History

- 4 Sep 2018 at 09:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/47283be8-9294-4b46-a580-c2f455306d1d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/47283be8-9294-4b46-a580-c2f455306d1d
  4th September 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/hampshire
- https://in-tendhost.co.uk/hampshire/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-4381be87-2739-40aa-9a8c-ca0a0d3eeb86. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-4381be87-2739-40aa-9a8c-ca0a0d3eeb86.json.