---
title: "Customer Feedback Programme Survey Provider"
ocid: "ocds-b5fd17-438e68bb-49ba-4b05-9dd2-90a0a947f786"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-438e68bb-49ba-4b05-9dd2-90a0a947f786"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-438e68bb-49ba-4b05-9dd2-90a0a947f786.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-438e68bb-49ba-4b05-9dd2-90a0a947f786.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "STONEWATER LIMITED"
published: "2019-06-07"
---

# Customer Feedback Programme Survey Provider

Buyer: STONEWATER LIMITED  
Current stage: Planning  
OCID: ocds-b5fd17-438e68bb-49ba-4b05-9dd2-90a0a947f786

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## Summary

The procurement process concerns Stonewater Limited, which is seeking a provider for its Customer Feedback Programme Survey. This process is classified under the customer services industry category and is based in Leicester, England. Currently in the planning stage, the engagement end date is set for 5th August 2019. The notable procurement method is a tender, with initial engagement details available since 7th June 2019.

This tender presents significant opportunities for businesses specialising in customer insight services, particularly those with expertise in innovative digital feedback systems. Companies that can deliver high-quality customer surveys, data analysis, and real-time feedback solutions will be well-positioned to compete. Potential bidders might include firms focused on customer experience enhancement, survey administration, or behavioural analysis, as these capabilities align closely with Stonewater’s strategic objectives for improved service delivery and accountability.

## Notice

Stonewater requires access to high quality customer insight. To support existing feedback mechanisms, Stonewater undertakes surveys across a variety of service areas as close to the point of customer experience as possible. These are wholly conducted by telephone through a 3rd party supplier. This approach developed several years ago covers the following areas; reactive repairs, planned maintenance, lettings and allocation of homes, handling of complaints and handling of anti-social behaviour. In order to bring Stonewater's approach to collecting and using customer insight in line with our strategic objectives around digital communication and customer experience, an innovative step change is required. A cutting edge digital feedback system for gathering, analysing and displaying customer feedback from multiple channels, in real time is required. This new approach will enable us to significantly improve the visibility, accessibility and timeliness of customer feedback and improve the understanding of the process and behavioural influences on the quality of the customer experience. The introduction of real time customer feedback across the organisation has the potential to revolutionise the way we think about and feel accountability to our customers, and the quality of services we provide. At this stage we envisage any future tender being split into two lots; Lot 1 covering the transactional 'real time' surveys detailed above and Lot 2 covering a less frequent customer perception survey.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e5996af2-9731-4b0c-90e6-ae95a82dda12 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jun 2019 |
| Submission deadline | Not specified |
| Future notice date | 5 Aug 2019 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STONEWATER LIMITED |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE8 6EP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | North Whetstone |
| Westminster constituency | South Leicestershire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79342310 - Customer survey services

## Release History

- 7 Jun 2019 at 15:37 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/e5996af2-9731-4b0c-90e6-ae95a82dda12

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e5996af2-9731-4b0c-90e6-ae95a82dda12
  7th June 2019 - Early engagement notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-438e68bb-49ba-4b05-9dd2-90a0a947f786. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-438e68bb-49ba-4b05-9dd2-90a0a947f786.json.