---
title: "WHHT - Customer Service Level 3 Framework/ Customer Service Practitioner Level 2 Standard/ Team Leader Supervisor Level 3 Standard (Apprenticeship Schemes)"
ocid: "ocds-b5fd17-43950e7e-6d02-4b52-a5e1-6dd5f62fabd1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-43950e7e-6d02-4b52-a5e1-6dd5f62fabd1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-43950e7e-6d02-4b52-a5e1-6dd5f62fabd1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-43950e7e-6d02-4b52-a5e1-6dd5f62fabd1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HERTFORDSHIRE NHS PROCUREMENT"
published: "2018-06-20"
---

# WHHT - Customer Service Level 3 Framework/ Customer Service Practitioner Level 2 Standard/ Team Leader Supervisor Level 3 Standard (Apprenticeship Schemes)

Buyer: HERTFORDSHIRE NHS PROCUREMENT  
Current stage: Award  
OCID: ocds-b5fd17-43950e7e-6d02-4b52-a5e1-6dd5f62fabd1

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## Summary

The procurement process involves Hertfordshire NHS Procurement, focusing on the "WHHT - Customer Service Level 3 Framework/ Customer Service Practitioner Level 2 Standard/ Team Leader Supervisor Level 3 Standard (Apprenticeship Schemes)" initiative, which falls under the education and training services category. This contract, with a value of £95,000 and a minimum threshold of £75,000, is located in the East of England. The procurement method is selective, operating via a call-off from a dynamic purchasing system, and the contract period spans from 22nd February 2018 to 21st February 2020, after the tender period ended on 21st February 2018.

This tender represents a significant opportunity for training providers and educational services firms, particularly those specialising in apprenticeship schemes and vocational training. Businesses equipped to deliver customer service training at various levels, especially those classified as small and medium-sized enterprises (SMEs), are well-suited to compete. Engaging with this contract can facilitate business growth within the education sector, leveraging the potential for partnerships with public sector organisations.

## Notice

Direct Award - NHS SBS Apprenticeship Training Services framework agreement Ref: SBS/17/GR/9752

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/693d7261-2bed-4fdb-9dc6-a738fd458c98 |
| Notice type | Award Notice |
| Procurement type | Dynamic, Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jun 2018 |
| Submission deadline | 21 Feb 2018 |
| Future notice date | Not specified |
| Award date | 21 Feb 2018 |
| Contract period | 22 Feb 2018 - 21 Feb 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £95,000 |
| Lots value | Not specified |
| Awards value | £85,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE NHS PROCUREMENT |
| Locality | WELWYN GARDEN CITY |
| Post town | St Albans |
| Postcode | AL8 6NS |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Handside |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DYNAMIC TRAINING |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 20 Jun 2018 at 13:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/693d7261-2bed-4fdb-9dc6-a738fd458c98

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/693d7261-2bed-4fdb-9dc6-a738fd458c98
  20th June 2018 - Awarded contract notice on Contracts Finder

## Provenance

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