---
title: "Provision of an Out of Hours Telephone Service"
ocid: "ocds-b5fd17-43addda2-589a-4292-be6f-d7eb87a1988d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-43addda2-589a-4292-be6f-d7eb87a1988d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-43addda2-589a-4292-be6f-d7eb87a1988d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-43addda2-589a-4292-be6f-d7eb87a1988d.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ASTER GROUP"
published: "2024-10-01"
---

# Provision of an Out of Hours Telephone Service

Buyer: ASTER GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-43addda2-589a-4292-be6f-d7eb87a1988d

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## Summary

The procurement process, initiated by Aster Group, is for the provision of an out of hours telephone service. This service is crucial for handling customer information regarding property repairs during non-working hours. The industry category for this tender is call centre services, with additional classifications covering telephone switchboard and emergency telephones. The geographical scope for delivery includes the entire United Kingdom and certain international regions. This tender is currently in the active stage, with the procurement method being an open procedure. Key dates to note include the tender period ending on 31st October 2024 and the contract period starting from 28th April 2025 to 27th April 2028.

This tender offers significant opportunities for business growth, especially for companies specialising in call centre and customer service operations. Small and medium-sized enterprises (SMEs) are particularly encouraged to compete. Businesses with expertise in handling emergency telephonic communications and customer service would be well-suited for this contract. As this is a recurrent procurement, successful bidders may have continued opportunities for collaboration with Aster Group. The open procurement method ensures a transparent and competitive bidding process, providing a fair chance for all eligible businesses.

## Notice

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider. Additional information: https://in-tendhost.co.uk/aster/aspx/ Is a Recurrent Procurement Type? : Yes

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/92da0add-8b2b-4e51-bc32-bf4e7fd49e01 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2024 |
| Submission deadline | 31 Oct 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 28 Apr 2025 - 27 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ASTER GROUP |
| Locality | WILTSHIRE |
| Post town | Swindon |
| Postcode | SN10 2AZ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Urchfont & Bishops Cannings |
| Westminster constituency | Melksham and Devizes |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32551400 - Telephone network
- 32552120 - Emergency telephones
- 64214200 - Telephone switchboard services
- 79342300 - Customer services
- 79511000 - Telephone operator services
- 79512000 - Call centre

## Release History

- 1 Oct 2024 at 09:56 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/92da0add-8b2b-4e51-bc32-bf4e7fd49e01

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/92da0add-8b2b-4e51-bc32-bf4e7fd49e01
  1st October 2024 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/aster/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- http://www.aster.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-43addda2-589a-4292-be6f-d7eb87a1988d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-43addda2-589a-4292-be6f-d7eb87a1988d.json.