---
title: "Rapid Virtual Response Solution and Associated Functionality"
ocid: "ocds-b5fd17-43b18a79-7bd1-47ea-bbd0-fcebbdf62e31"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-43b18a79-7bd1-47ea-bbd0-fcebbdf62e31"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-43b18a79-7bd1-47ea-bbd0-fcebbdf62e31.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-43b18a79-7bd1-47ea-bbd0-fcebbdf62e31.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WARWICKSHIRE POLICE"
published: "2026-04-09"
---

# Rapid Virtual Response Solution and Associated Functionality

Buyer: WARWICKSHIRE POLICE  
Current stage: Award  
OCID: ocds-b5fd17-43b18a79-7bd1-47ea-bbd0-fcebbdf62e31

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## Summary

Warwickshire Police has successfully awarded a contract for the "Rapid Virtual Response Solution and Associated Functionality" to Phoenix Software Limited. This procurement falls under the industry category of "Software package and information systems" in the West Midlands, United Kingdom. The contract was awarded through a selective procurement method via a framework agreement with Kent County Supplies, ensuring compliance with PCRs 2015. The contract is valued at approximately £50,761.42 per annum, excluding VAT, and spans a period from 1st April 2026 to 31st March 2029, with a possibility of a 12-month extension at the authority's discretion. The procurement process is currently in the Award stage, with the initial award date being 26th March 2026.

This awarded contract presents considerable opportunities for businesses specialising in software solutions, particularly those classified as small and medium enterprises (SMEs), as highlighted by the suitability criteria. Companies adept in offering software products and associated services would find substantial potential for growth through participation in similar procurement opportunities, especially if they can navigate frameworks and demonstrate compliance with public sector procurement regulations. Engaging with organisations like Warwickshire Police offers prospects for building strong, long-term relationships within the public sector.

## Notice

Please note this notice is for an AWARDED contract and is NOT a call for competition. The Police & Crime Commissioner for Warwickshire has awarded a contract for Warwickshire Police's continued use of Rapid Virtual Response Solution and Associated Functionality. This was a direct award via Kent County Supplies Framework Y23065 for Software Products and Associated Services and is therefore PCRs 2015 compliant. The contract is for an initial term of 3 years with the option to extend at the discretion of the Authority up to 12 months. The value of the contract is PS50,761.42 excluding VAT per annum.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3a4f0808-ee1e-43d0-99aa-6a5d8a3aa26b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2026 |
| Submission deadline | 9 Mar 2026 |
| Future notice date | Not specified |
| Award date | 26 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £203,045 |
| Lots value | Not specified |
| Awards value | £152,284 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WARWICKSHIRE POLICE |
| Locality | WARWICK |
| Post town | Coventry |
| Postcode | CV35 7QB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Warwick |
| Electoral ward | Warwick All Saints & Woodloes |
| Westminster constituency | Warwick and Leamington |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 9 Apr 2026 at 10:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3a4f0808-ee1e-43d0-99aa-6a5d8a3aa26b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3a4f0808-ee1e-43d0-99aa-6a5d8a3aa26b
  9th April 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-43b18a79-7bd1-47ea-bbd0-fcebbdf62e31. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-43b18a79-7bd1-47ea-bbd0-fcebbdf62e31.json.