---
title: "Out of Hours Call Handling Service"
ocid: "ocds-b5fd17-43b8e6bc-f9f1-4641-b2a3-5107b19d17ef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-43b8e6bc-f9f1-4641-b2a3-5107b19d17ef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-43b8e6bc-f9f1-4641-b2a3-5107b19d17ef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-43b8e6bc-f9f1-4641-b2a3-5107b19d17ef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ORBIT GROUP LIMITED"
published: "2024-12-06"
---

# Out of Hours Call Handling Service

Buyer: ORBIT GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-43b8e6bc-f9f1-4641-b2a3-5107b19d17ef

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## Summary

Orbit Group Limited has initiated the procurement process for an "Out of Hours Call Handling Service" under the Office-support services industry category. This procurement aims to secure a business partner to manage call handling outside of the company's regular call centre hours, specifically for reporting repairs and managing works orders tied to Orbit's property portfolio. The open procurement method was utilised, and the contract, valued at £300,000, began on 31 October 2024 and will run until 30 October 2026. Orbit's headquarters are in Coventry, and the service coverage is region-specific to England. The tender process concluded on 23 May 2024.

This tender offers significant growth opportunities for businesses specialising in call handling services, particularly those with experience in managing similar arrangements for property management firms. It is suitable for small and medium enterprises (SMEs) as well as voluntary, community, and social enterprises (VCSEs). The awarding of the contract to Fortem Solutions Limited reflects a commitment to quality and reliability, beneficial for any company looking to establish or reinforce their presence within the industry. Business entities adept at providing high-quality telephone answering and customer support services would find this contract particularly fitting to compete for and can leverage it to expand their market reach and reputation.

## Notice

Orbit is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of Orbits own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with Orbits appointed repairs contractor's. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/579dba86-d1bd-4382-aa7e-65da0e298c11 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Dec 2024 |
| Submission deadline | 23 May 2024 |
| Future notice date | Not specified |
| Award date | 16 Oct 2024 |
| Contract period | 16 Dec 2024 - 15 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £112,780 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORBIT GROUP LIMITED |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV3 2SU |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | Wyken |
| Westminster constituency | Coventry East |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FORTEM SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services
- 79510000 - Telephone-answering services

## Release History

- 6 Dec 2024 at 16:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/579dba86-d1bd-4382-aa7e-65da0e298c11
- 24 Apr 2024 at 07:58 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/df71f11d-92b5-4fdc-976e-1a8e99c412ed

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/579dba86-d1bd-4382-aa7e-65da0e298c11
  6th December 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/df71f11d-92b5-4fdc-976e-1a8e99c412ed
  24th April 2024 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=dc5d747c-45fe-ee11-812a-005056b64545
  Advert

## Notice URLs

- http://www.orbit.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-43b8e6bc-f9f1-4641-b2a3-5107b19d17ef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-43b8e6bc-f9f1-4641-b2a3-5107b19d17ef.json.