---
title: "Migrant Help Contact Centre Solution"
ocid: "ocds-b5fd17-43d7446b-bd48-47e5-b42a-5b521dd08426"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-43d7446b-bd48-47e5-b42a-5b521dd08426"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-43d7446b-bd48-47e5-b42a-5b521dd08426.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-43d7446b-bd48-47e5-b42a-5b521dd08426.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "MIGRANT HELP"
published: "2022-01-14"
---

# Migrant Help Contact Centre Solution

Buyer: MIGRANT HELP  
Current stage: Tender  
OCID: ocds-b5fd17-43d7446b-bd48-47e5-b42a-5b521dd08426

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-43d7446b-bd48-47e5-b42a-5b521dd08426)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-43d7446b-bd48-47e5-b42a-5b521dd08426.json)

## Summary

The current procurement process is initiated by Migrant Help, seeking a provider for the "Migrant Help Contact Centre Solution". This project falls within the services industry, specifically under the call centre category (CPV code: 79512000). The procurement is at the Tender stage, with submissions due by 28th January 2022. The contract, valued at £1,500,000, will start from 1st June 2022 and runs for an initial period of three years, with the possibility of a one-year extension. The service will support the UK government’s Advice, Issue Reporting and Eligibility (AIRE) Service for individuals seeking asylum, with call centres currently handling an average of 100,000 calls per month.

This tender presents numerous opportunities for businesses, particularly those specialising in call centre services and customer support. Companies that can effectively manage high call volumes and provide round-the-clock service may find this contract especially appealing. Small and medium-sized enterprises (SMEs) are encouraged to bid, as they are suited to this contract's requirements and could significantly benefit from the stable revenue and potential for extended engagement with the UK government. The collaboration also allows for the enhancement of service offerings, thereby expanding businesses' operational capacity and market presence.

## Notice

Migrant Help is tendering for a new provider to deliver our 24 hour contact centre solution for the UK government' commissioned Advice, Issue Reporting and Eligibility (AIRE) Service, which supports people seeking asylum in the UK. The contact centres currently receives an average of 100,000 inbound calls per month and we expect this number to increase in line with the service it supports. The contract term will be for a 3 year initial period, with the option to extend for an additional year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/694af8f2-c8fb-40ee-bfde-9ac2cc0c2f7e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jan 2022 |
| Submission deadline | 28 Jan 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 May 2022 - 31 May 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MIGRANT HELP |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1V 2NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Bunhill |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 14 Jan 2022 at 12:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/694af8f2-c8fb-40ee-bfde-9ac2cc0c2f7e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/694af8f2-c8fb-40ee-bfde-9ac2cc0c2f7e
  14th January 2022 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Call-centre./C26T4MY3H9
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-43d7446b-bd48-47e5-b42a-5b521dd08426. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-43d7446b-bd48-47e5-b42a-5b521dd08426.json.