---
title: "Contract for PCI Secure Telephone Payments Solution"
ocid: "ocds-b5fd17-43fd518c-1da3-4a05-a099-945b50bd511a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-43fd518c-1da3-4a05-a099-945b50bd511a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-43fd518c-1da3-4a05-a099-945b50bd511a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-43fd518c-1da3-4a05-a099-945b50bd511a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GATESHEAD COUNCIL"
published: "2022-01-25"
---

# Contract for PCI Secure Telephone Payments Solution

Buyer: GATESHEAD COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-43fd518c-1da3-4a05-a099-945b50bd511a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-43fd518c-1da3-4a05-a099-945b50bd511a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-43fd518c-1da3-4a05-a099-945b50bd511a.json)

## Summary

Gateshead Council is seeking to procure a PCI Secure Telephone Payments Solution through an accelerated open tender process. This procurement process is categorised under services and specifically focuses on telephone and data transmission services, with a total contract value of £250,000. The tender period concluded on 6th July 2021, and the contract, set to start on 1st September 2021, will last until 31st August 2026. The urgent nature of this procurement is substantiated by the Council, necessitating a shorter timeframe for tender submissions to ensure compliance with PCI standards in light of risks associated with telephone payments.

This tender presents valuable opportunities for small and medium enterprises (SMEs) specialising in payment solutions, IT services, and telecommunications. Companies with experience in providing secure payment processing systems, particularly those that can ensure PCI compliance and possess innovative technology to mitigate risks during customer transactions, would be particularly well-suited to compete for this contract. Engaging with this tender enables businesses to grow by collaborating with the local authority and gaining a foothold in the public sector market.

## Notice

Gateshead Council (the Council) provides paid for services to the citizens of Gateshead. As a result, the Council has set up several payment channels for its customers. Some of these channels allow payment to be made by credit or debit cards. Any such card payments must comply with Payment Card Industry (PCi) standards. The Council has a dedicated PCi network for the card taking process and has moved its card taking application into a Cloud environment thereby reducing the scope of PCi requirements. However, payments taken over the phone remained an area of potential risk. The Council has therefore procured a solution which allows employees and Customer Service Agents to take customer not present (MOTO)payments over the phone whilst descoping remaining PCi requirements. Go to www.nepo.org to access the tender documents. Please note: The time limit for receipt of tenders has been fixed at 15 days in accordance with Regulation 27 (5) of the Public Contract Regulations 2015 due to a state of urgency duly substantiated by the Council rendering a longer time limit for receipt of tenders impracticable.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fd469a1d-ada8-4234-8907-f0d8274fb249 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Accelerated Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jan 2022 |
| Submission deadline | 6 Jul 2021 |
| Future notice date | Not specified |
| Award date | 13 Jan 2022 |
| Contract period | 14 Jan 2022 - 13 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £293,818 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATESHEAD COUNCIL |
| Locality | GATESHEAD |
| Post town | Newcastle upon Tyne |
| Postcode | NE8 1HH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Gateshead |
| Electoral ward | Bridges |
| Westminster constituency | Gateshead Central and Whickham |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64210000 - Telephone and data transmission services

## Release History

- 25 Jan 2022 at 08:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fd469a1d-ada8-4234-8907-f0d8274fb249
- 21 Jun 2021 at 09:47 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6dfd4925-9b7e-4979-8df6-51a4c9b373ac

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fd469a1d-ada8-4234-8907-f0d8274fb249
  25th January 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/6dfd4925-9b7e-4979-8df6-51a4c9b373ac
  21st June 2021 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-43fd518c-1da3-4a05-a099-945b50bd511a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-43fd518c-1da3-4a05-a099-945b50bd511a.json.